Osceola Medical Center · 3 weeks ago
Tier 2 IT Support Specialist - Full-time Days - Rotating Call
Osceola, WI, US
Full-time
Onsite
Mid LevelOsceola Medical Center is seeking a Tier II IT Support Specialist to assist in the overall functioning of the Information Technology Department. This role involves supporting Tier I and Tier II functions, resolving hardware and software issues, and managing various IT systems and services.
Health CareMedicalPharmaceutical
Responsibilities
Resolving hardware and software issues submitted through the IT ticketing system and Help Desk phone calls
Managing systems/services including:
+ DHCP
+ DNS
+ Group Policy
+ Active Directory user accounts and groups
+ RingCentral phone system
+ Imprivata
+ RMM system
+ Audio visual systems
Working in Microsoft 365 Admin Center
Installing, testing, monitoring, upgrading, troubleshooting and repairing computers and peripherals
Support EMR (Epic) issues
Documenting, tracking and monitoring issues to facilitate timely resolutions
Works with other IT department team members in deploying, maintaining, improving and supporting IT systems and services
Maintains and creates documentation on systems
Facilitates the IT portion of New Hire Orientation
Qualification
Required
Experience with Microsoft Office 365 applications and Microsoft 365 Admin Center
Experience with a Microsoft hybrid Domain environment including Active Directory, User accounts and groups, DHCP, DNS, Group Policy, Windows desktop and server operating systems
Strong experience supporting Microsoft Windows desktop operating systems and the Office Suite
Superior communication with strong service mindset
Comfortable taking initiative, self starting, strong attentiveness to detail
Comfortable communicating with all levels of the organization
Strong sense of responsibility
Ability to demonstrate effective troubleshooting skills
Ability to demonstrate and maintain required competencies
Accuracy and attention to detail in performing all job duties
Ability to delegate and escalate to appropriate team members
Ability to create and maintain proper systems documentation
Ability to communicate clearly both orally and in writing
Ability to support networked printers
Proven ability to handle confidential information per OMC policy
Demonstrated ability to work independently
Willingness and ability to perform additional duties on an as needed basis
Preferred
Phone system (RingCentral) and audio visual experience preferred
Experience in healthcare and with Epic or other EMR strongly preferred
Company
Osceola Medical Center
Osceola Medical Center provides healthcare services such as anticoagulation, diabetes, general care management, birth center and pharmacy.
Founded in 1932
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
David Frenz, M.D.
Chief Medical Officer
Jennifer LeBlanc
ACNO
Company data provided by crunchbase