PPRO · 22 hours ago
Technical Account Manager
Chicago, IL
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expPPRO is dedicated to simplifying access to local payment methods and enabling global commerce. As a Technical Account Manager, you will build and maintain relationships with key customers, manage the client journey from engagement to optimization, and bridge technical and commercial teams for successful product integration.
BillingFinanceFinancial ServicesFinTechPayments
Responsibilities
Lead technical implementations from pre-sales to go-live, acting as the primary technical contact
Collaborate with Engineering and Product teams on integrations, troubleshooting, and documentation
Manage the full customer onboarding lifecycle, ensuring timely delivery and meeting expectations
Support and grow client accounts, identifying opportunities and providing technical consultancy
Monitor post-go-live performance and drive continuous improvement through client feedback
Represent client needs internally, collaborating with support, engineering, and product teams. Help shape product development based on client feedback
Build strong client relationships, transforming customers into partners and managing their growth initiatives
Translate business needs into technical solutions and vice versa
Facilitate communication between technical and business teams
Lead issue resolution and ensure smooth operations
Qualification
Required
Minimum of 8 years of experience in a similar role
Experience in Payments in a technical/product role supporting external clients
BA/BS Degree in an IT-related discipline
Good understanding of how APIs operate and are documented
At ease with data. Has experience with at least one of the following (or similar): Tableau / BigQuery / Looker Studio / DataDog
Aptitude for comprehending enterprise-level troubleshooting, expectation management and relationship building
Strong customer acumen
Influencing, developing early influence skills, working effectively with teams to present logical and compelling arguments to enhance innovation and efficiencies
Can speak and engage with technical teams
Confirms and clarifies information gained from listening to customers before transmitting / sharing
Unafraid to challenge customers' ideas where necessary for the betterment of the relationship
Knowledge of the software development process
Preferred
Business level language skills outside of English is a plus
Coding knowledge is a plus
Experience working in a cross-functional, multi time zone environment asynchronously
Benefits
Learning and Development - We offer a 700 USD annual budget to support your professional growth—because investing in your development benefits us all.
Insurance - we want our employees to benefit from various insurances including medical insurance (health, dental and vision), disability insurance, life insurance, and travel insurance.
Savings - We want our employees to be able to invest a portion of their wages and contribute to their savings- our Health Savings Account (HSA) and our 401k plan can help you lower your taxes, pay for health care more easily and even save for retirement.
Enhance Family Leave - We understand the importance of family - that's why we offer enhanced family leave to support you during key life moments.
Gym membership - PPRO helps contribute towards the costs of your gym membership, supporting your physical fitness journey while easing the burden on your wallet
Mental Health Platform - We’ve teamed up with a top well-being platform to provide one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more.
Company
PPRO
PPRO is a fintech firm that provides digital payment solutions to banks and businesses.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$463.1MKey Investors
SprintsNorthleaf Capital PartnersHPE Growth
2024-03-13Private Equity· $93.1M
2021-03-25Private Equity· $90M
2021-01-19Private Equity· $180M
Leadership Team
Motie Bring
Chief Executive Officer
Philipp Bock
Chief Customer Success Officer and Co-Founder
Recent News
2025-12-18
2025-12-02
2025-11-27
Company data provided by crunchbase