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Macy's · 2 weeks ago

At Your Service Center Associate, Willowbrook Mall - NJ - Full Time

1100 Willowbrook Mall, Wayne, NJ, 07470, US

Full-time

Onsite

New Grad, Entry Level

Macy's is a storied retail company that has been a part of America for over 160 years. They are seeking an At Your Service Center Associate to deliver a seamless and personalized shopping experience while supporting various service activities. The role requires strong multitasking abilities and a customer-first mindset in a fast-paced environment.

Consumer GoodsFashionRetail

Responsibilities

Support all At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks

Help keep the shopping space clean, organized, and inviting so every customer feels welcome

Greeting teammates with warmth, and helping ensure the At Your Service areas is clean, organized, and ready for customers

Reviewing sales goals, learning about new arrivals and top-selling items, and staying up to date on trends and promotions

Welcoming customers with genuine hospitality, making eye contact, and starting friendly, personal conversations that build lasting relationships

Assist customers in all aspects of total store fulfillment, including By Online and Pick Up in Store

Be proficient in all systems needed to complete transactions, and ensure the collection area is organized so the customer pick-up experience is friction-free

Maintain a shoppable space by recovering merchandise and keeping the pickup and return areas clean while ensuring timely completion and curbside delivery of Buy Online Pickup In Store (BOPS) orders

Sharing our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank-you

Supporting one another with honesty, care, and collaboration so we can better serve our customers and communities

Take pride in our work, achieve sales goals and learn from each other to deliver individual and store results

Qualification

Customer serviceMultitaskingProblem-solvingSales goalsCommunicationHospitalityTeam collaborationFlexibilityAdaptabilityAttention to detail

Required

Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality

Must be able to understand and communicate effectively with customers, co-workers, and supervisors

Read and understand employment policies and safety rules/procedures in English

Makes prompt, sound decisions in real time to effectively address customer needs and resolve issues

Be comfortable communicating and collaborating with customers and colleagues

Meeting daily sales goal challenges

Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits

Enjoy meeting people, learning about them, and sharing information

Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics

You can handle electronic devices with no problem

This position requires talking, lifting, constant moving, standing, and reaching with arms and hands

Standing for at least two consecutive hours, lifting at least 25lbs, stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level

Requires close vision, color vision, depth perception, and focus adjustment

Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions