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MFCP - Motion & Flow Control Products, Inc. · 3 weeks ago

Seal Product Manager *Remote Position***

United States

Full-time

Remote

Mid Level

$84K/yr - $100K/yr

MFCP (Motion & Flow Control Products, Inc.) is the largest Parker Hannifin distributor and the premier unrivaled leader in motion and flow control solutions. The Seal Product Manager will support customers and sales staff, process orders, manage inventory needs, and maintain professional relationships while ensuring customer satisfaction.

AgricultureAutomotiveIndustrial

Responsibilities

Must be over the age of 21, as driving is required. Acceptable driving record is required

Some overnight travel will be required

Provide support as needed to customers, outside sales staff and management

Work diligently with purchasing and inventory management personnel when necessary to address customer inventory-support needs

Process customer orders received via fax, phone, e-mail and mail

Become efficient in the use of P21, PHconnect and TourDeForce

Review requests for corrective action from customers and submit reports/results to inside sales manager and quality manager

Utilize good communication skills and present yourself in a professional manner

Provide price-discounting information for entry in P21

Maintain a positive and professional attitude with customers when faced with unreasonable demands or attitudes. Obtain complete information about customer problems or complaints and ensure that they are resolved in a timely Advise your supervisor of unresolved or ongoing problems with quality of customer service

Process customer returns and requests for credit in accordance with company policy and procedures. Processing of returns should be given the same attention that would be given to new order entry

Individual must possess the ability to read and interpret documents such as request for quotations; sales report analysis, drawings, catalog data, operating and maintenance instructions and process manuals

Establish and maintain close business relationships with production/manufacturing, engineering, maintenance, technicians, etc

Regularly prospect for new account

Qualification

P21PHconnectTourDeForceCustomer serviceInventory managementSales report analysisCommunication skillsProblem-solvingRelationship buildingTechnical documentation

Required

Must be over the age of 21, as driving is required

Acceptable driving record is required

Some overnight travel will be required

Provide support as needed to customers, outside sales staff and management

Work diligently with purchasing and inventory management personnel when necessary to address customer inventory-support needs

Process customer orders received via fax, phone, e-mail and mail

Become efficient in the use of P21, PHconnect and TourDeForce

Review requests for corrective action from customers and submit reports/results to inside sales manager and quality manager

Utilize good communication skills and present yourself in a professional manner

Provide price-discounting information for entry in P21

Maintain a positive and professional attitude with customers when faced with unreasonable demands or attitudes

Obtain complete information about customer problems or complaints and ensure that they are resolved in a timely manner

Advise your supervisor of unresolved or ongoing problems with quality of customer service

Process customer returns and requests for credit in accordance with company policy and procedures

Processing of returns should be given the same attention that would be given to new order entry

College degree and/or direct industry experience

Establish and maintain close business relationships with production/manufacturing, engineering, maintenance, technicians, etc

Regularly prospect for new account

Job requires frequent lifting up to 70 pounds, stooping, reaching above shoulder level, pushing, pulling, constantly walking/standing on cement flooring and climbing ladders as needed

Working conditions involve a fast-paced warehouse environment containing moving equipment, fluctuating temperature and inventory in various storage arrangements

The physical demands and work environment reflected are representative of those encountered by employees when performing the essential job functions

Candidates are subject to pre-employment criminal background, drug screen and DMV record review, along with possible reference checks