West Point Technologies · 2 weeks ago
Customer Experience Coordinator for P&C Insurance
Pinellas Park,FL,US
Full-time
Onsite
Entry Level
$20/hr - $25/hr
1+ years expWest Point Technologies is a growing Florida-based firm specializing in handling Homeowners Property and Casualty claims. The Customer Experience Coordinator will assist policy owners and agents through various communication channels, resolve customer issues, and uphold service standards.
Financial ServicesInsuranceSoftware
Responsibilities
Act as primary service contact and first notice of loss liaison for customers and agents
Respond to the service needs of policy owners, general agents, producers, field personnel and home office employees
Provide technical guidance, information and procedural advice on a variety of customer service issues, requiring knowledge of products and services
Respond to telephonic, email, and written correspondence
Process assigned policy level transactions within level of authority
Conduct research when needed to complete service requests
Handle all service requests within department service standards
Assist with preparation of service reports as requested
Communicate with co-workers, management, clients, vendors, and others in a courteous and professional manner
Identify, recommend, and implement customer conservation approaches to enhance policy retention
Qualification
Required
One-year experience in Customer Service
Excellent oral and written communication skill
High School Diploma or equivalent is required
Proficiency with Microsoft Office products
Results driven with strong problem solving and analytical skills
Ability to efficiently navigate through systems and websites to maximize time with callers
Ability to work in a fast-paced environment and manage changing priorities effectively
Ability to work within a call center scheduled environment – Overtime may be required
Preferred
Two (2) years of experience in Customer Service
Bi-lingual Spanish
Associate's Degree
4-40 Customer Service Representative Licensure
Benefits
Medical, Dental, and Vision benefits starting day 1 of employment
401k plan participation available the 1st quarter after hire with 100% match of 3% and then 50% on the next 2%...fully vested
Generous PTO and paid holiday schedule
1 day paid volunteer time off per year
Onsite workout facility
Casual dress code (work appropriate)
Company
West Point Technologies
Services and Solutions West Point Technologies provides experienced resources and integrated software solutions that provide the framework for successful insurance companies.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Doug Vatter
President & Co-Founder
Company data provided by crunchbase