NetSuite · 3 weeks ago
Senior Customer Success Insights Analyst
United States
Full-time
Remote
Senior Level
6+ years expNetSuite is seeking a Senior Customer Success Insights Analyst who will be pivotal in transforming customer data into actionable insights. The role involves analyzing customer behaviors, defining KPIs, and presenting recommendations to enhance customer engagement and satisfaction.
Cloud ComputingComputerCRMiOSSaaSSoftware
No H1B
Responsibilities
Transforming customer data into clear, actionable insights that shape the strategies driving our customers’ engagement, satisfaction, and long-term success
Analyze customer behaviors and business trends
Define and standardize KPIs
Measure the effectiveness of our Customer Success initiatives
Present compelling recommendations to leaders across the company
Empower decision-makers
Influence business outcomes
Contribute to improving the overall customer experience
Qualification
Required
6 to 10+ years of experience in a relevant field
Ability to read, write, and speak English
Experience in analyzing customer behaviors and business trends
Ability to define and standardize KPIs
Experience measuring the effectiveness of Customer Success initiatives
Ability to present compelling recommendations to leaders across the company
Strong analytical skills to transform customer data into actionable insights
Company
NetSuite
NetSuite is cloud computing company dedicated to delivering business applications over the internet.
Founded in 1998Redwood Shores, California, USA
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$157.79MKey Investors
Meritech Capital PartnersTako VenturesStarVest Partners
2016-07-28Acquired
2007-12-20IPO
2007-02-05Secondary Market· $17.87M
Leadership Team
Brian Chess
SVP Technology and AI
E
Eli Johnson
Vice President, Global Sales Productivity
Recent News
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