Spotless Brands · 3 weeks ago
Shift Lead
Brooklawn, NJ 08030, USA
Full-time
Hybrid
New Grad, Entry Level
$18/hr - $18/hrSpotless Brands is seeking a Shift Lead to provide operational support and develop foundational leadership skills. The role assists site management in executing daily operations, ensuring safety, productivity, and customer service during assigned shifts.
Professional ServicesRetail
Responsibilities
Supports site leadership by executing assigned operational tasks; does not participate in managerial decision- making or formal leadership duties
Provide direction to team members during shifts as delegated by site management, ensuring adherence to established procedures and standards
Escalate all staffing, customer service, or operational issues requiring judgement or discretion to the Site Manager or Assistant Manager
Greet and engage customers with professionalism and enthusiasm, promoting membership programs and special promotions
Demonstrate and maintain in-depth knowledge of car wash packages, pricing, promotions, and processes
Safely operate and train others on the use of car wash equipment and chemicals
Monitor and guide vehicle entry and exit procedures to ensure safe, damage-free customer experiences
Delegate team members to appropriate workstations and monitor for efficiency and quality output
Assist in maintaining cleanliness and upkeep of the facility, including vacuum stations, equipment rooms, restrooms, and outdoor areas
Performs routine cleaning and maintenance tasks including but not limited to pit cleaning, vacuum bag/ station cleaning, tunnel upkeep, dumpster cleaning, and removal of debris, to ensure a safe, clean, and operational car wash environment
Performs duties as assigned, including operational and cleaning tasks that support site, shop, or store upkeep
Conduct quality control checks on both interior and exterior cleaning standards
Assist with opening and closing procedures strictly per company protocols; financial handling and site security are performed under management direction
Serve as a keyholder; assist in opening/closing procedures including securing the site
Address customer issues or escalate concerns to management as needed
Model and enforce adherence to company policies, safety procedures and operating standards
Perform other duties as assigned to support site operations
Qualification
Required
Must be at least 16 years of age (or older where required by law or safety regulations)
Must meet all required certification and regulatory compliance standards applicable to the role as defined by federal, state, and local laws
Must be able to successfully pass a background check in accordance with company policies and applicable laws
Understanding of basic customer service principles and practices
Familiarity with car wash packages, pricing, promotions, and process flow and willingness to learn
Awareness of safety protocols and chemical handling procedures
Knowledge of company policies, standard operating procedures, and cleanliness standards
Ability to clearly give instructions, resolve conflicts, and engage with customers
Ability to motivate team members and delegate responsibilities
Problem solving and decision-making skills under pressure
Time management and task prioritization during busy shifts
Basic technical aptitude to operate car wash equipment
Basic computer skills, including the ability to use email, navigate spreadsheets (e.g., MS Excel) and perform standard data entry tasks
Ability to lead by example in a fast-paced environment
Ability to monitor and evaluate team performance during shifts
Ability to manage multiple priorities while maintaining a customer-first focus
Ability to maintain composure and professionalism under stress
Physically able to stand, walk, and lift for extended periods, and work in outdoor conditions
Ability to walk, stand, and move, often uneven, moving and/ or wet surfaces through site
Ability to stoop, crouch, bend frequently, and constantly using fingers, hands, and arms including occasional ascending and descending a ladder
Ability to twist, carry, reach, push, and pull frequently
Ability to lift and carry 50 pounds without assistance for work-related materials
Ability to work outdoors and be efficient in all weather conditions
Ability to work on your feet in a fast-paced, physically active environment
Use of personal protective equipment (gloves, eyewear, etc.. ) as required
Must be able to work in an environment with varying noise levels, including loud sounds from machinery, tools, or high-traffic areas
Flexibility to work non-traditional hours, including evenings and weekends, as business needs or emergencies arise
Preferred
High School Diploma or equivalent preferred, not required
Previous leadership experience in a customer-facing or operational environment (retail, car wash, ) preferred
Valid driver's license preferred (may be required depending on location and responsibilities)
Company
Spotless Brands
Spotless Brands offers express car wash services.
Founded in 2019
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
The Carlyle Group
2023-01-01Seed
2020-01-01Debt Financing
2020-01-01Acquired
Leadership Team
Christian Seem
Chief Operating Officer at Spotless Car Wash Brands
Donnie Hinton
Partner Spotless Brands
Recent News
2025-11-04
Company data provided by crunchbase