Free Country · 1 month ago
Customer Experience Intern
Manhattan, NY
Internship
Onsite
Intern
$20/hr - $20/hr
1+ years expFree Country is seeking a Customer Experience Intern to assist the eCommerce operations team with customer service and social media projects. The role involves supporting customer inquiries and eCommerce initiatives while gaining a comprehensive understanding of the business.
E-CommerceFashionRetail
Responsibilities
Help customers from our website, via phone/email/live chat regarding their online orders, product information, returns, product warranty, etc
Support with Ratings & Reviews, reporting (social media, competitive analysis, ratings & reviews, returns), support social media (monthly content calendar, scheduling, posting, moderation, consumer engagement)
Qualification
Required
PREVIOUS EXPERIENCE IN CUSTOMER SUPPORT IS A MUST
Currently enrolled in an undergraduate or graduate program, or <2 years out of school, ideally in marketing, business administration or a related field
At least 1+ year of cumulative internship experience in a similar role using customer service platforms
Independent but reliable when it comes to hitting deadlines and juggling multiple projects
Extremely organized and self-motivated to complete assigned tasks, anticipate next steps without direction, evaluate blind spots and exceed expectations
Strong soft skills such as patience, active listening, empathy, and positive attitude
Company
Free Country
Free Country is all types of clothing company located in New York.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase