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Vantive · 7 hours ago

Medical Field Service Engineer - Birmingham

Northampton, MA

Full-time

Onsite

Mid Level

3+ years exp

Vantive is a vital organ therapy company dedicated to enhancing the dialysis experience through innovative solutions. The Field Engineer is responsible for the installation, servicing, repair, and maintenance of Vantive products, ensuring high standards of service and customer satisfaction.

Health CareMedicalTherapeuticsWellness

Responsibilities

Install, service, repair and maintain products, distributed by Vantive in the defined area of responsibility as per the defined service documentation and the quality system framework

Establish & maintain timely customer communications & relationships, along with other key stakeholders (e.g. team members and business units)

Report all relevant service activity, ensuring updated and accurate service data in the service system (all work orders should be closed within the same day)

Responsible for maintaining and documenting the assigned calibration equipment

Provide technical support for in-bound calls from customers & patients, document the job on the system and undertake the relevant actions

Maintain up-to-date technical competence in assigned products by completing the relevant training and development

The Field Engineer plays a crucial role in ensuring the reliability and effectiveness of Vantive products in the field. By focusing on customer relationships, technical support, and continuous improvement, the Field Engineer contributes significantly to the overall success of the organization and the satisfaction of its clients. This position not only requires technical skills but also a proactive approach to identifying business opportunities and enhancing service delivery. Review KPIs regularly and adapt the working practices to ensure service level is maximized

Qualification

Medical technologyTechnical problem solvingMicrosoft OfficeNetwork integrationCommercial awarenessAdministration skillsAttention to detailVerbal communicationWritten communicationOrganisation skills

Required

Strong attention to detail

Strong verbal and written communication skills

Good organisation and prioritisation skills

Good proficiency in Microsoft Office (including Outlook, Excel)

Good technical problem solving skills

Good administration skills

In-depth level of practical experience (e.g. circa 3 years of proven experience as a minimum) in the relevant technical/engineering discipline with measured KPIs

Demonstrable experience in meeting business-critical timeframes and deadlines

Successful experience in maintaining continuous professional development

Successful experience in managing and engaging with the customer

Participating in 24 hr on-call (where required)

Lone working

Frequent and regular travel within the assigned geographical region in UK. May need to travel to other locations in UK, Ireland & Europe on an occasional basis

Full driving license

Preferred

Degree, HNC/HND or equivalent level qualification in the relevant engineering field (e.g medical technology, electronic, mechanical) would be advantageous

Basic level of commercial awareness would be advantageous

Good IT knowledge of general connectivity, network integration of devices, wireless protocols, mobile network technologies, software support and cyber security standards would be advantageous