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Inland Regional Center · 3 weeks ago

Consumer Program Liaison Residential - Quality Assurance Riverside County

San Bernardino, CA

Full-time

Onsite

Entry Level

$25.05/hr - $38.85/hr

1+ years exp

Inland Regional Center is dedicated to providing quality services for individuals with developmental disabilities. The Consumer Program Liaison is responsible for coordinating activities that enhance community residential and day program resources for consumers, ensuring quality assurance and compliance through monitoring and consultation.

Non ProfitPublic RelationsSocial Assistance

Responsibilities

Act as a consultant to residential and day program vendors regarding basic services, programming, and nursing issues as able. Review consumer records maintained by service providers, as necessary

Conduct regular monitoring visits, review records and investigate complaints

Assist in the investigation of complaints involving vendored services as assigned and prepare plans of correction as necessary. Do any required follow-up in a timely manner

Visit every facility in caseload twice a year completing required paperwork

Act as liaison to community agencies, residential, day program facilities, as well as case management programs

Represent the regional center at a variety of case conferences and interagency meetings

Lead Quality Assurance visits annually, involve a community member on the team, or document the failed attempt to involve them. Prepare reports of findings and write plans of correction, as necessary in a timely manner. Complete unannounced visits and appropriate documentation as assigned

Work with vendors to improve the quality of existing resources

Maintain a current knowledge of available residential and other resources; share this information with staff and others at Placement Assistance meetings and as appropriate

Act as a resource person to staff, community agencies and other regional centers in identifying residential and day program resources to meet consumer needs. Provide trainings as needed

Ensure that an accurate program summary of residential services is available

Organize travel efficiently and effectively

Maintain a safe driving record

Perform different or additional work as assigned

Qualification

Bachelor’s degreeExperience in developmental disabilitiesVerbal communication skillsWritten communication skillsBilingualFollow directionsRelationship building

Required

Bachelor's degree in Social Work, Psychology, Nursing or related field from an accredited school

One year of experience in developmental disabilities or related field

Full use of an automobile, possession of a valid driver's license and automobile liability insurance in the minimum amount prescribed by law, or ability to provide for independent transportation

Ability to follow oral and written directions

Ability to establish and maintain effective working relationships with others

Good verbal and written communication skills