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CFS Brands · 1 day ago

Sr. Representative, Customer Service

Oklahoma City, OK

Full-time

Onsite

Mid, Senior Level

2+ years exp

CFS Brands is a market-leading designer, manufacturer, and distributor of commercial foodservice, healthcare, and industrial hygiene products. They are seeking a Senior Representative for Customer Service to provide top-notch service to customers, resolve issues, and build strong relationships with both customers and the Sales team.

Food and BeverageFood DeliveryFood ProcessingHealth CareManufacturing

No H1B

Responsibilities

Multi-tasking. Manage multiple tasks and priorities simultaneously in a fast-paced environment with heavy phone volume

Customer Support. Respond to customer inquiries via phone, email, and chat platform in a timely and professional manner

Issue Resolution. Resolve order issues, back orders, product information requests and other customer concerns

Relationship Building . Develop and maintain relationships with customers and sales team with a customer-centric service attitude and results focused mindset

Team Collaboration. Perform as a team player, supporting and assisting fellow colleagues to ensure the team meets its goals

Process Improvement. Contribute to continuous improvement initiatives and recommend better strategies to enhance customer service processes

Adaptability. Demonstrate the ability to adapt to changing circumstances

Onsite Requirement. Monday-Friday onsite presence in our office located in Oklahoma City, OK

Qualification

Customer service softwareMulti-taskingProblem-solvingMicrosoft Office SuiteWholesale industry experienceTeam collaborationAdaptabilityPositive attitudeOrganizational skills