TK Elevator · 1 day ago
Operations Manager- Service/Repair (Syracuse)
East Syracuse, NY
Full-time
Onsite
Mid, Senior Level
$126K/yr - $172K/yr
2+ years expTK Elevator is seeking an experienced Operations Manager- Service/Repair in Syracuse, NY. The role involves managing service and repair operations, ensuring profitability, and overseeing safety and quality audits while working closely with technicians and customers.
B2BCommercialIndustrialIndustrial EngineeringIndustrial ManufacturingMachinery ManufacturingMechanical Engineering
Responsibilities
Supervises superintendents and employees by providing direction and training, and communicating company policies, procedures and objectives. Includes hiring, and supervising performance management and progressive discipline
Administers company safety program. Includes performing safety audits on a weekly basis and stressing the importance of safety to all employees
Visits job sites and performs quality audits to ensure that repairs are being completed efficiently and in a cost effective manner. Expectation is for a manager to spend four hours a day in the field working with technicians and meeting with customers
Uses accounting reports and Map Point to review route management and callbacks. Includes making necessary changes to improve profitability
Provides technical input to sales staff on the scope of work and materials needed to bid repair work. Includes calculating labor and material costs
Monitors the three callbacks in 30 days program and take a lead in keeping cancellations under 3%
Works with Branch Manager and service and repair Sales Managers to address customers’ needs. Communicates daily with customers that have down cars
Maintains up-to-date knowledge of all federal, state and local elevator industry code requirements
Maintains strong familiarity of company products by attending company training classes, & reviewing factory equipment updates and supplier goods. Includes working with regional field trainers
Administer parts program for contract service and repair to meet budget expectations and customer satisfaction
Performs other duties as may be assigned
Qualification
Required
Bachelor's degree (only to be substituted with extensive industry and management experience); or two years' experience managing on a branch departmental level; or an equivalent combination of education and experience
Requires a valid driver's license and a satisfactory Motor Vehicles Report
Thorough knowledge of the elevator industry and general management methods within the elevator industry
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables
Benefits
Medical, dental, and vision coverage
Flexible spending accounts (FSA)
Health savings account (HSA)
Supplemental medical plans
Company-paid short- and long-term disability insurance
Company-paid basic life insurance and AD&D
Optional life and AD&D coverage
Optional spouse and dependent life insurance
Identity theft monitoring
Pet insurance
Company-paid Employee Assistance Program (EAP)
Tuition reimbursement
401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.
15 days of vacation per year
11 paid holidays each calendar year (10 fixed, 1 floating)
Paid sick leave, per company policy
Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)
Company
TK Elevator
TK Elevator manufactures technology-driven escalators, elevators, passenger boarding bridges, platform lifts, and automatic doors.
Founded in 1970Düsseldorf, Nordrhein-Westfalen, DEU
10001+ employees
H1B Sponsorship
TK Elevator has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (9)
2023 (6)
2022 (8)
2021 (6)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Alat
2025-02-24Secondary Market
2020-02-28Acquired
Leadership Team
Kevin Lavallee
President and CEO, North America and Australia
Jason Harrington
Director Advanced Manufacturing
Recent News
2025-12-11
Company data provided by crunchbase