Rippling · 5 hours ago
Implementation Specialist, Platform
San Francisco, CA
Full-time
Hybrid
Entry, Mid Level
$57K/yr - $90K/yr
2+ years expRippling is a company that provides a unified platform for managing HR, IT, and Finance. The Implementation Specialist, Platform role focuses on ensuring customers maximize the value of the platform through customized solutions and training, while collaborating with various teams to enhance product adoption and feature development.
EmploymentHuman Resources
Responsibilities
Ensure our customers are set up for success with our core platform:
Discover our customers' business needs and priorities
Solution customer’s business needs/priorities via workflows, reports, permissions and approvals
Build custom workflows, formula fields (requires you to build queries in RQL), advanced reports, permission profiles, and approvals
Train customers on the core platform
Deliver to key KPI’s: project completions, CSAT, and adoption/exit gate adherence
Work cross-functionally with CX, product, and marketing to maximize product adoption
Design and document new use cases for our platform
Train our internal and external teams through webinars
Contribute to our knowledge base and serve as a subject matter expert on the Platform
Actively contribute to the development of new Platform features
Coordinate with product and engineering teams to support new use cases
Assist with user testing and beta programs for new features
Qualification
Required
2+ years of SaaS experience in professional services, implementation, or customer success
An ability to build relationships with customers
An ability to manage a book of business and control the customer's implementation experience
A curiosity for product/technology
Ruthless prioritization and time management
Strong attention to detail and ability to solve complex, interdependent problems
Boundless energy to help other teams and your customers...all with a 'can-do' attitude!
Flexible to scaling and changing organizations and responsibilities
Experience working with product and engineering teams to build and launch new products or features
Preferred
Experience writing your own SQL queries
Prior experience working at an HR/IT SaaS company
Benefits
Competitive salary
Benefits
Equity
Company
Rippling
Rippling is a workforce management platform that unifies HR, IT, and finance operations into a single system.
1001-5000 employees
H1B Sponsorship
Rippling has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (42)
2023 (70)
2022 (81)
2021 (33)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$2.44BKey Investors
CoatueGreenoaksFounders Fund
2025-05-09Series G· $450M
2024-04-22Series F· $200M
2024-04-22Secondary Market· $590M
Leadership Team
Albert Strasheim
Chief Technology Officer
Adil Syed
CFO
Recent News
FundersClub
2026-01-13
Soma Capital
2026-01-06
2026-01-03
Company data provided by crunchbase