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New Mexico Department of Health · 3 hours ago

Senior Customer Service Rep

Santa Fe, NM

Full-time

Onsite

Mid, Senior Level

$18.15/hr - $27.23/hr

0+ years exp

New Mexico Department of Health is seeking a Senior Customer Service Rep to provide administrative support for the Center of Public Health Operations and Center for Health Protection. The incumbent will be responsible for responding to customer and staff inquiries and ensuring issues are resolved while assisting with various administrative needs.

Health Care

Responsibilities

Responding to customer and staff inquiries and making sure that any issues that arise are resolved

Providing customer service, assisting the Center Director and staff with administrative needs, fleet management, Smartsheet, organization charts, and payables

Qualification

Customer serviceOffice administrationSmartsheetDefensive Driving CertificationCommunication skillsCritical thinking

Required

High School diploma or equivalent

Six (6) months of work experience in office administration and/or customer service

Must possess and maintain a valid Driver's License

Must possess and maintain a current Defensive Driving Course Certification from the State of New Mexico, or must pass and receive Defensive Driving Course Certification as a condition of continued employment

Two (2) years of work experience in office administration and/or customer service

Knowledge of administrative and clerical procedures and systems such as word, managing files and records, designing forms and other office procedures and terminology

Good communication skills both verbal and written and the ability to convey information effectively

Use critical thinking to solve problems and help each conclusion or approaches to problems