Apply on Employer Site

RR Donnelley · 3 weeks ago

Print Production Specialist/Customer Service 1st Shift

Manchester, CT

Full-time

Onsite

Mid, Senior Level

$52K/yr - $76K/yr

5+ years exp

RRD is a leading global provider of marketing, packaging, printing, and supply chain solutions. The Print Production Specialist is responsible for coordinating the production of printed materials and maintaining positive client relations through all stages of the manufacturing process.

Marketing & Advertising

Responsibilities

Assess, plan and coordinate major aspects of projects/production on their own and in conjunction with production leadership

Provide and/or develop unique solutions to client concerns, process improvement, invoice reconciliation, proof of deliveries, etc

Build and maintain client relationships

Ability to consult with clients & production to execute plans

Establish own priorities in order to meet the demands of the business

Often manages high profile / larger volume and/or complex accounts

May mentor junior-level staff, by providing a quality review, sharing knowledge, and demonstrating expertise

Ensure job instructions are entered and verified in the various manufacturing systems and queued into the production schedule

May provide pre-sales support with clients and discuss the manufacturing capabilities and requirements needed to produce a successful job

May assist sales with pricing/scheduling of potential business by referring to price sheets and engaging appropriate operations departments

May be required to work with sales and clients on their Kitting, Warehousing and Distribution needs as required

Maintain a complete understanding of work performed in order to assemble appropriate paperwork for timely billing

May have responsibility for determining the supplies and paper needed for jobs including the use of vendors to supply components of the product

May assist sales in the RFP process May have responsibility for the composition and/or copy prep of the client's products

Performs other related duties and participates in special projects as assigned

Qualification

Client relationship managementProduction coordinationManufacturing systemsMS Office proficiencyGoogle Suite proficiencyTeam trainingOral communication skillsWritten communication skillsOrganizational skills

Required

HS diploma or GED with 5+ years of relevant client service / administrative/operational support in manufacturing operations or office environment directly related to the duties of the job

May possess additional education certification at this level

Requires excellent knowledge of the functional area(s) related to the job or good knowledge related to a professional field of work

Able to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job

Must have a working knowledge of systems such as MS Office and/or MAC as well as the Google Suite or other programs specific to the job in order to complete job duties successfully

Must have excellent oral and written communication skills to communicate effectively across departments when completing assignments

Must have strong organizational skills with the ability to manage deadlines and prioritize workload and make adjustments to meet business needs

Must be able to work weekends and holidays as needed

Job requires the ability to exert up to 25 lbs. of force occasionally, and/or up to 10 - 25 lbs. of force frequently, and/or a negligible amount of force constantly to move objects

Responsible for training and supporting new and existing team members as assigned

Ability to work overtime as necessary

Benefits

Medical

Dental

Vision coverage

Paid time off

Disability insurance

401(k) with company match

Life insurance

Other voluntary supplemental insurance coverages

Parental leave

Adoption assistance

Tuition assistance

Employer/partner discounts

Company

RR Donnelley

Glassdoor3.4

RRD provides a complete portfolio of marketing, packaging, print and business services to the world’s most respected brands, including 91% of the Fortune 100.

Founded in 1864

Chicago, Illinois, US

10001+ employees