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City of Arlington · 2 weeks ago

Communications Services Administrator (911 Call Center)

Arlington, TX

Full-time

Onsite

Senior Level

$108K/yr - $135K/yr

7+ years exp

City of Arlington is seeking a Communications Services Administrator to oversee the Emergency Communications Center. This role involves planning, organizing, and directing activities, managing personnel, and ensuring compliance with laws and policies related to emergency communications.

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Responsibilities

Direct, instruct, schedule, review, and evaluate the work activities of subordinate personnel

Coordinate the purchasing of telecommunication equipment, which includes determining needs, developing requests for bids, and conducting the bid process in conjunction with the Fire Department Purchasing Coordinator

Approving invoices for payment, and maintaining records of maintenance, vendor performance, and equipment inventory

Direct the development of operating procedures and manuals related to radio services as well as monitor user departments to identify training needs

Prepare, coordinate, and administer the budget for the Communications Division

Manage all hardware, software, equipment, and technology associated with 24-hour emergency services communications, and ensure that interruptions in service are minimized

Oversee interviewing, testing, and selecting new personnel for the Communications Division

Ensure compliance of Communications Division personnel with laws, department policy, and standards of conduct. Oversee discipline in the Division

Lead and oversee the creation and maintenance of a positive work environment by modeling active listening, motivating staff, and directing the development of communications personnel

Oversee the radio license coordination, which includes reviewing and disseminating new FCC or city rules and regulations concerning radio usage

Coordinating local, regional, state, and federal frequency assignments and requests for new frequency assignments

Coordinating license renewals and modifications

Support the Vision, Mission, Values, and Strategic Plan of the City of Arlington, as well as the Arlington Fire Department

Meet and maintain qualifications for Criminal Justice Information Systems (CJIS) access

Qualification

Telecommunications equipmentComputer-aided dispatch (CAD)FCC regulationsBudget preparationPurchasing practicesMicrosoft Office SuiteInstructional methodsOrganizational skillsCommunication skillsProblem-solving skills

Required

Knowledge of purchasing practices and procedures

Knowledge of office and administrative practices and procedures

Knowledge of instructional methods and training techniques, including but not limited to: Curriculum design principles, Learning theory, Group and individual teaching techniques

Knowledge of FCC regulations concerning radio usage

Knowledge of computer-aided dispatch (CAD) systems

Knowledge of telecommunications equipment

Knowledge of current word processing, presentation, spreadsheet, and database programs used by the city; also, state and federal computerized teletype TCIC/CIC systems

Knowledge of applicable laws, policies, procedures, and guidelines related to public safety dispatch

Skill with organization and attention to detail

Skill in using PC Software including current Microsoft Office Suite of applications

Skill in directing, controlling, and planning operations involving the activities of others or processes with which others are involved

Skill in communicating with City Council, city management and other city employees and vendors by oral and written means

Skill in communicating professionally and tactfully with other city employees and the public by oral and written means

Skill in budget preparation and accounting

Ability to work within a set schedule

Ability to work independently under general instructions

Ability to understand mathematical calculations involving fractions, percentages, and decimals

Ability to recognize or identify the existence of problems and generate or conceive new or innovative ideas or solutions to those problems

Ability to prioritize deadlines and tasks

Ability to plan, organize, monitor, and collaborate with internal and external stakeholders to accomplish unit objectives

Ability to plan, organize, monitor and evaluate subordinates' work assignments to accomplish unit objectives

Ability to perform a variety of physical skills including but not limited to filing, pulling, seeing, sorting, squatting, standing, stooping, twisting body, typing, walking, and writing

Ability to operate a variety of office equipment including but not limited to telephone, computer, and mapping systems

Ability to learn new systems and procedures quickly

Ability to exercise discretion and independent judgment utilizing knowledge of the organization's policies

Ability to develop future projections for budget and long-range planning purposes

Bachelor's degree in Business Administration or another related field

Four years of related experience working with telecommunications equipment, such as radio systems, computer-aided dispatch equipment, MDC, or similar technologies

At least three years of management experience demonstrating progressive responsibility and advancement

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