Malvern Panalytical · 7 hours ago
Technical Support Specialist
Trenton, NJ
Full-time
Hybrid
New Grad, Entry LevelMalvern Panalytical is a leader in scientific instrumentation, seeking a Technical Support Specialist to provide exceptional customer support. The role involves troubleshooting technical issues and collaborating with field engineers to ensure product performance.
ElectronicsManufacturingTest and Measurement
Responsibilities
Have strong technical troubleshooting skills across software, hardware, and scientific instrumentation
Be comfortable supporting customer issues via phone, email, and digital platforms
Deliver Tier 1 & Tier 2 support and collaborate with Tier 3 specialists to resolve complex cases
Communicate clearly, professionally, and with a customer‑first mindset
Document support cases thoroughly and accurately in line with established SOPs
Be willing to occasionally travel for onsite support, installations, or training
Have the ability to conduct product training sessions for field personnel and customers
Be proactive in maintaining certifications, training, and technical expertise
Qualification
Required
Have strong technical troubleshooting skills across software, hardware, and scientific instrumentation
Be comfortable supporting customer issues via phone, email, and digital platforms
Deliver Tier 1 & Tier 2 support and collaborate with Tier 3 specialists to resolve complex cases
Communicate clearly, professionally, and with a customer‑first mindset
Document support cases thoroughly and accurately in line with established SOPs
Be willing to occasionally travel for onsite support, installations, or training
Have the ability to conduct product training sessions for field personnel and customers
Be proactive in maintaining certifications, training, and technical expertise
Benefits
Flexible working environment
Supportive culture
Strong focus on sustainability and community impact
Company
Malvern Panalytical
Malvern Panalytical Instruments provides materials and biophysical characterization technology.
Founded in 1971
1001-5000 employees
H1B Sponsorship
Malvern Panalytical has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Regan Brooks, CPP
Human Resources Business Partner
Wendy LeBlanc
Human Resources Business Partner
Recent News
2025-05-24
Company data provided by crunchbase