bet365 · 3 weeks ago
Responsible Gaming Deputy Manager
United States
Full-time
Remote
Mid, Senior Level
$80K/yr - $90K/yrbet365 is one of the world's leading online gambling companies, focused on promoting responsible gambling practices. The Responsible Gaming Deputy Manager will oversee daily operations, support the Responsible Gaming Manager in strategy implementation, and ensure compliance with regulations while promoting a culture of awareness and support for customers.
GamblingLeisure
Responsibilities
Managing, coaching, and developing a team of supervisors to maximize their potential and performance in delivering customer-focused services
Overseeing daily operations of the Responsible Gaming Support department, ensuring exceptional customer service and compliance with standards
Ensuring departmental policies align with US Responsible Gaming policies and compliance standards, and monitoring risks related to responsible gambling and implementing mitigation strategies
Utilizing de-escalation techniques to effectively manage situations involving vulnerable customers, ensuring their safety and well-being while providing support
Proposing and implementing innovative ideas to enhance processes in the Responsible Gaming Support department, focusing on improving customer interactions
Working closely with the Responsible Gaming Support Manager to achieve departmental goals and objectives, ensuring a seamless customer experience
Staying updated on the latest Responsible Gaming policies and regulatory requirements and sharing this knowledge with your team to enhance customer service
Qualification
Required
Strong understanding of compliance, risk management, and regulatory requirements related to Responsible Gaming in the US
Proven ability to lead and develop teams, with a focus on coaching and mentoring
Excellent time management and organizational skills, with the ability to meet deadlines in a fast-paced environment
Strong analytical and problem-solving skills to assess risks and propose effective solutions
Exceptional communication and interpersonal skills, with the ability to motivate and influence team members
Proven experience in de-escalation techniques and effectively managing situations involving vulnerability and risk
Company
bet365
Bet365 is an online gambling company that offers comprehensive in-play services for its clients.
Founded in 2001
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Stefano Nova
Chief Executive Officer - Marketing Malta
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