Northwestern Memorial Hospital · 1 month ago
Patient Liaison - Internal Medicine Full time Days
Chicago, IL
Full-time
Onsite
Entry Level
2+ years expNorthwestern Memorial Hospital is committed to delivering world-class care and supporting its employees' well-being. The Patient Liaison role involves managing patient schedules, ensuring compliance with treatment plans, and facilitating communication between patients and clinical staff.
Health Care
Responsibilities
Manages schedules to make best use of all resources including providers, rooms and equipment
Performs schedule maintenance activities such as opening and closing clinic templates and coordinates care alternatives for patients impacted by changes
Communicates with patients and/or clinical staff as necessary to ensure patient compliance with prescribed treatment plan
Assists Practice Manager with data collection and analysis related to physician productivity and resource utilization
Facilitates the resolution/prevention of billing errors and denials including obtaining pre-certifications or referrals as needed
Registers patients and schedules or coordinates the scheduling of appointments
Provides patient education information and/or materials as needed
Maintains a strong relationship with patients, internal providers and staff, external hospital departments, physician offices and vendors
Answers all incoming inquiries from patients, providers, staff and others related to all aspects of practice operations
Conducts follow-up with patients to ensure compliance with all testing, prescriptions and the plan of care
May perform other duties as assigned
Qualification
Required
High School Diploma or GED equivalent
2 years previous healthcare experience
Experience in a customer service role
Preferred
Bachelors degree
Previous experience with an electronic medical record system
Knowledge of medical terminology
Benefits
$10,000 Tuition Reimbursement per year ($5,700 part-time)
$10,000 Student Loan Repayment ($5,000 part-time)
$1,000 Professional Development per year ($500 part-time)
$250 Wellbeing Fund per year ($125 for part-time)
Matching 401(k)
Excellent medical, dental and vision coverage
Life insurance
Annual Employee Salary Increase and Incentive Bonus
Paid time off and Holiday pay
Company
Northwestern Memorial Hospital
Northwestern Memorial Hospital is an academic medical center.
Founded in 1981Chicago, Illinois, USA
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Lisa Nguyen
Co-Founder of Volunteer Services to Cardiology Department
Adewumni Sulaiman
ECMO Specialist
Recent News
2025-09-23
Chicago Tribune
2025-07-29
Company data provided by crunchbase