ShipBob · 1 day ago
Area Manager, Fulfillment Operations (Night Shift FH/BH)
Fort Worth, Texas, United States
Full-time
Onsite
Entry, Mid Level
$65K/yr - $75K/yr
2+ years expShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants. The Area Manager is responsible for managing and developing a team in the fulfillment center, driving process improvement, ensuring operational performance, and fostering employee engagement.
E-CommerceLogisticsMobileSaaSShippingSupply Chain Management
Responsibilities
Manage, build, and develop a team of 30+ warehouse associates (Temp and FTE)
Review weekly work forecasts and identify productivity requirements to meet overall building objectives
Partner with other Area Managers to balance labor ensuring we are operating an efficient shift while meeting all goals
Own operational metric reporting, including, but not limited to, VCPO, UPH, OPH (Batch, Labelling, Pick, Pack), on-time receiving and shipping, merchant SLA’s and Injury Rate. Identify areas for improvement, troubleshoot problems, and implement solutions to maintain standards
Responsible for ensuring teams are properly trained on processes and procedures, understand metrics and performance goals, and that their needs are addressed so they can best perform in their roles. Assign tasks, provide coaching and accountability, and motivate team towards achieving performance goals
Develop Lead talent ensuring Lead associates are provided necessary tools, training, and resources to meet standards
Actively foster employee engagement onsite by participating in activities, events, and programs that contribute to workplace culture, a positive work environment and employee wellbeing
Review and approve associate timecards daily
Serve as the contact for escalated issues, with the ability to mitigate risk and resolve quickly and effectively
Support all safety programs and OSHA compliance to ensure a safe work environment for all associates
Supervises daily workflows to ensure products are handled and stored correctly in accordance with defined safety and quality procedures. Maintains compliance with hygiene and contamination control standards and promotes a culture of accountability among associates
Additional duties and responsibilities as necessary
Qualification
Required
2+ years of people management and operational leadership experience within a high-volume 3PL fulfillment environment
Ability to manage performance, deliver feedback, train and develop talent for professional growth
Solid computer skills and have a working knowledge of programs such as Microsoft Word and Excel, PowerBI and TMS systems
Strong analytical skills and experience tracking and achieving KPIs
Excellent attention to detail and communication skills
Comfortability to navigate and manage ambiguity
Hard working with a focus on learning, detail oriented, and passionate about helping small businesses compete online
Ability to build and maintain relationships with business stakeholders and carrier partners
Must be willing to work rotating shifts and non-traditional hours as needed to support business operations
Preferred
Preferred experience in ecommerce, retail, and manufacturing industries
Benefits
Medical, Dental, Vision & Basic Life Insurance
Paid Maternity/Parental Leave Program
Flexible Time Off Program
Paid Sick Leave
Wellness Days (1 day/quarter)
401K Match
Comprehensive Benefits Package
Company
ShipBob
ShipBob is a global logistics company that offers an e-commerce fulfillment order platform for direct-to-consumer brands.
501-1000 employees
H1B Sponsorship
ShipBob has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (3)
2023 (3)
2022 (7)
2021 (3)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$330.5MKey Investors
Bain Capital VenturesSoftBank Vision FundMenlo Ventures
2021-06-29Series E· $200M
2020-09-28Series D· $68M
2018-09-06Series C· $40M
Leadership Team
Dhruv Saxena
Co-Founder
Jacob Radkiewicz
Chief Technology Officer
Recent News
Company data provided by crunchbase