SwiftX · 2 weeks ago
Operations Process Standardization Analyst
Ontario, CA
Full-time
Onsite
Mid Level
$60K/yr - $70K/yr
3+ years expSwiftX Inc. is a U.S.-based last-mile delivery company committed to redefining efficiency and reliability in logistics. The Operations Process Standardization Analyst is responsible for designing, documenting, and continuously improving Standard Operating Procedures across SwiftX’s delivery network to ensure consistency, quality, and scalability.
Transportation/Trucking/Railroad
Responsibilities
Create, document, and maintain end-to-end SOPs covering pickup, delivery, POD quality, capacity utilization, productivity, cost controls, and ZIP code coverage
Act as the single source of truth for operational standards and working procedures
Define and standardize key quality control checkpoints across all operational stakeholders (stations, DSPs, customer service, and operations teams)
Ensure SOPs are practical, measurable, and aligned with business KPIs and SLA requirements
Monitor core operational KPIs (on-time rate, SLA compliance, POD quality, utilization, productivity, and cost)
Conduct root cause analysis on performance gaps and translate findings into SOP updates or new procedures
Partner with Operations, Station Management, DSP Management, Customer Service, and Finance to ensure SOP adoption and execution
Close the loop from data → SOP → execution → review, ensuring continuous improvement and accountability
Support daily, weekly, and monthly performance reviews and dashboards to identify process gaps
Lead SOP change management, including communication, rollout, and post-implementation reviews
Qualification
Required
Minimum 1 year of experience in express delivery, logistics, last-mile delivery, or supply chain
2–3 years of experience in data analysis
Proficient in Excel, SQL, and Tableau (or similar BI tools)
Strong ability to translate complex data into clear business insights and recommendations
Excellent communication and cross-functional collaboration skills
Bilingual proficiency in English and Chinese (Mandarin)
Preferred
Bachelor's degree or above in Statistics, Mathematics, Computer Science, Industrial Engineering, Logistics Management, or a related field
Benefits
7 PTO days
5 Paid Sick Leave Days
6 Paid Holidays
401K 100% Matching up to 2%
50% Medical insurance, 100% Dental and Vision Insurance
Company
SwiftX
Founded in May 2025, SwiftX embarked on a clear mission: to create a next-generation express delivery service for the U.S. e-commerce market.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase