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Northwest Bank · 17 hours ago

Teller - Full Time

Jersey Shore, PA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Northwest Bank is a retail banking institution that values customer interaction and service. The Teller position is crucial for providing excellent customer service, processing transactions, and resolving issues while also mentoring other tellers and supporting branch operations.

BankingFinancial Services

Responsibilities

Master all Essential Functions – Teller and Teller II

Successful completion of Teller II assessment required with management recommendation and approval and a working knowledge of Teller III duties

Assist customers and visitors with questions, problem resolution, and other needs

Proactively engage with customers to understand needs and inform them of product/service features and benefits. Refer customers to appropriate team member for complex requests or products/services

Achieve goal of 8-10 transactions processed per hour

Identify referral opportunities by engaging with your customers during transaction processing. Know your customer

Actively engage in lobby leadership by greeting customers and taking ownership to resolve any customer/client issues and concerns

Deliver on our North(west) star experience and champion our customer’s financial wellness through delivery of exceptional customer experience – both in person, over the phone, and through email communications

Exceptional delivery of our 5 Culture Promises

Protect the bank from unnecessary risk by following compliance, risk, and operational procedures

Work as a team with co-workers to complete daily tasks, demonstrating respect and professionalism, being prompt, and supporting management with special requests as needed

Act as a coach and mentor, while serving as a role model in all areas of operations, for all teller teammates

Lead by example promoting a sales and service culture within the branch and assist management with identifying referral opportunities from the teller line

Assist management when needed to ensure the teller line is running efficiently and that all tellers are adhering to bank policies and procedures with respect to money handling, cash levels, transaction processing and controls

Balance teller drawer daily and participate in dual control balancing of vault, ATM, and any other device, as needed

Responsible for weekly ATM balancing/maintenance functions, daily vault balancing, daily branch balancing procedures, weekly cash ordering and shipments, completion of the audit certification, participation in office meetings/huddles and operations meetings as needed

Assigned an elevated drawer limit, check signing authority, supervisor authority in teller system and supervise vault operations and procedures

Have good working knowledge of all office systems and software, perform maintenance and possess an in-depth knowledge of bank products, services, and digital offerings

Assist management with completion of the Audit Certification requirements and teller staff scheduling as needed and contribute to overall score card performance expectations

Complete educational training as assigned and self-educate using bank designed programs and applications

Work evening hours and weekends as scheduled, assigned, or necessary

Responsible for adherence to all security and dual control processes, daily branch tasks such as report review, scanning, follow up, etc., and branch opening and closing tasks as needed

Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations

Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency

Work as part of a team

Work with on-site equipment

Complete other duties and special projects as requested by management

Abide by the rules of the safety and loss prevention program

Perform work tasks in a safe manner

Report any and all injuries to supervisor

Know what to do in case of an emergency

Qualification

Customer service experienceCash handling experienceTeller System knowledgeMicrosoft Office SoftwareProblem-solving skillsEffective communicationTeam collaborationActive listeningDecision-making skills

Required

High School Diploma or equivalent

2 - 3 years Customer service experience

2 - 3 years Cash handling experience

2 - 3 years Northwest Bank retail experience

Ability to establish effective working relationships among team members and participate in solving problems and making decisions

Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written

Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information

Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information

Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas

Knowledge of computers and the Teller System

Northwest Bank Teller II Assessment