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Baptist Health · 3 weeks ago

Senior Customer Success Manager, Hybrid, Technology and Digital,FT

Boca Raton, FL

Full-time

Hybrid

Mid, Senior Level

$106K/yr - $132K/yr

5+ years exp

Baptist Health is the region’s largest not-for-profit healthcare organization, and they are seeking a Senior Customer Success Manager. This role focuses on aligning strategic objectives with operational processes, understanding business needs, and ensuring that technology initiatives support business success.

Hospital & Health Care

Responsibilities

Aligning an organization‘s strategic objectives with its operational processes

Understanding business needs

Translating those into business architecture frameworks

Ensuring that technology initiatives support and drive business success

Working closely with business leaders, technology teams, and other stakeholders

Optimizing business processes

Improving the alignment between technology and business goals

Qualification

Business ArchitectureBusiness AnalysisProcess ImprovementHealthcare Payer ProcessesBusiness Process ModelingStakeholder ManagementCuriosityCommunication SkillsLeadership SkillsTeamworkCustomer Experience Focus

Required

Bachelors

The ideal candidate holds a bachelor‘s or advanced degree (or equivalent combination of education and experience) in Business, Information Systems, or a related field, with over 4+ years of experience in business analysis, process improvement, or a similar role that enhances organizational efficiency

Proven expertise in Business Architecture tools and processes, along with a comprehensive understanding of business architecture principles and methodologies to support strategic objectives

Skilled in business process modeling and aligning business strategies with operational goals and managing stakeholder relationships to drive successful outcomes

Excellent communication and leadership skills, able to effectively translate complex technical concepts into clear, actionable business language for diverse audiences

Demonstrate the ability to develop and present project proposals and design concepts

Brings curiosity to foster innovation, humility to thrive as part of a team, and a strong commitment to delivering impactful customer experiences in every interaction

Minimum Required Experience: 5 Years

Preferred

Familiarity with healthcare payer business processes and strategic planning is highly desirable

Company

Baptist Health

Glassdoor3.8

Baptist Health South Florida is the region’s largest not-for-profit healthcare organization with 12 hospitals, more than 29,000 employees, 4,500 physicians, and 200 outpatient centers, urgent care facilities, and physician practices spanning across Miami-Dade, Monroe, Broward, and Palm Beach counties.

Founded in 1990

Coral Gables, Florida, US

10001+ employees