Activated Insights · 1 month ago
Satisfaction Research Associate - TX/GA/NC English (Spanish Speaking Optional)
United States
Full-time
Remote
New Grad, Entry Level
$10/hr - $11/hrActivated Insights is a company that helps home care organizations better support seniors, caregivers, and families through technology, surveys, and training. As a Satisfaction Research Associate, you will conduct phone surveys to gather feedback from home care recipients and their families, ensuring that the information is accurately documented to help improve the quality of care.
Computer Software
Responsibilities
Conduct phone surveys with home care recipients, family members, and caregivers across the country
Accurately document responses while actively listening and engaging in conversation
Maintain a professional, friendly, and empathetic tone on every call
Follow survey scripts, quality standards, and data accuracy guidelines
Ensure feedback is properly captured and delivered to home care providers
Participate in ongoing training and development opportunities
Qualification
Required
Must be 18 years of age or older with a high school diploma or GED
Ability to type 40 words per minute
Strong communication and active listening skills
Comfortable having conversations over the phone for extended periods
Reliable attendance and time management skills
Ability to complete and pass required training
Preferred
Prior customer service or call center experience
Benefits
Flexible scheduling you control — build a schedule that works for your life, with no late nights or weekends
Remote work options — enjoy the convenience and comfort of working from home
Consistent part-time hours — 16–30 hours per week with dependable scheduling
Competitive hourly pay + bonuses
Paid training — 4 days of paid onboarding to set you up for success
Monthly bonuses and performance incentives — earn more for strong performance and reliability
Paid Time Off
Supportive, team-focused culture — work with leaders and teammates who value communication, trust, and growth
Company
Activated Insights
In 2023, we united the leading post-acute and long-term care technology companies to deliver mission critical applications and analytics to enable better care.
Founded in 2009
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Bud Meadows
Chief Executive Officer
Peter Sheats
Chief Technology Officer
Recent News
Company data provided by crunchbase