Rain Bird Corporation · 1 month ago
Associate Service Engineer Pump Systems
Tucson, AZ
Full-time
Hybrid
Entry, Mid Level
3+ years expRain Bird Corporation is seeking an Associate Service Engineer to provide technical support and lead improvement initiatives related to their Pump Systems and Central Control software. This role involves remote diagnostics, customer support, technical project work, and in-person training delivery.
Consumer Goods
Responsibilities
Provide high quality technical phone support to customers, distributors, and field personnel
Conduct thorough root cause analysis of issues and implement corrective actions
Identify, document, and execute quality improvement and process improvement projects, including development of technical training material
Complete assigned projects and report summaries of work completion to management
Ensure all phone support and projects meet Service Level Agreement (SLA) requirements
Diagnose and troubleshoot pumps, motors, filters, VFDs, PLCs, radios, modems, and irrigation components (valves, rotors, electronic controllers, flow sensors, etc.)
Remotely support technicians during installation, maintenance, or repair projects
Prepare and conduct classroom environment training at Rain Bird in Tucson, AZ, as well as remote locations as needed
Track, report, and follow-up on product and technical issues using established processes
Participate for one week at a time, approximately once per quarter, in the 24/7 on-call phone support rotation
Travel up to 10% for field service support and relationship outreach with customers, distributors, and contractors
Qualification
Required
BS. Degree in Engineering or technical field
Strong hardware and software troubleshooting skills
excellent verbal, written, and interpersonal communication skills
Ability to work collaborate both with co-located and remotely located colleagues
Understanding of integrated mechanical and electrical systems
Preferred
Fluency in Spanish or other foreign language(s)
3+ years of relevant experience
S. Degree in Engineering or technical field
Direct customer service and technical support experience
Experience with programming to include Programmable Logic Controller code
Irrigation and golf course service and Irrigation Central Control programming experience
Background in electrical or mechanical engineering
Experience with personnel management and project management
Company
Rain Bird Corporation
Rain Bird Corporation, based in Azusa, California is the world's leading manufacturer and provider of irrigation products and services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Nickolas Kaleyias
Chief Financial Officer
Yoshiya Watanabe, CSCP
DC Operations Manager
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