GCG ยท 1 day ago
Sr. Customer Support Specialist - Cranberry Twp., PA
Cranberry, PA
Full-time
Onsite
Mid, Senior Level
$25/hr - $25/hr
4+ years expGCG is seeking a Sr. Customer Support Specialist to join their Automation & Factory Solutions team. In this role, you will support both customers and sales teams by managing inquiries, entering orders, and ensuring smooth transactions to enhance customer experience.
Electrical & Electronic Manufacturing
Responsibilities
Onboard new customers and manage daily entry of detailed wire and cable orders according to customer specifications
Enter quotes into the ERP system
Respond to all account manager and customer inquiries with a sense of urgency and first contact resolution
Runs order reports and communicate with customers to manage appropriate expectations and proactively resolve problems
Actively participate in opportunities to improve individual knowledge of the company, products, and systems
Proactively collaborate with other team members to provide support and share information to ensure daily tasks are completed and both customer and business needs are achieved
Work toward and contributes to the success of all individual and team goals/metrics
Support phone coverage as needed
Perform other duties
Qualification
Required
4+ years of Customer Service or Sales Support experience
Proficiency with the Microsoft Office suite
Ability to work effectively under pressure in a deadline driven environment
Professional verbal and written communication and listening skills
Ability to communicate with a diverse population of people
Ability to work in a team environment
Ability to think critically and analyze issues based on data
Preferred
Previous experience with distribution or manufacturing
Previous experience with ticketing systems and ERP systems
Benefits
Comprehensive Health Coverage: Multiple medical plan options (CDHP and PPO) to get you the coverage you need
Company-paid life and disability insurance
401(k) with company match
Options for supplemental critical illness, accident, and hospital indemnity plans
PTO plan with paid holidays
Paid parental leave
Paid compassionate care leave to support personal well-being and family needs
Employee Assistance Program (EAP)
Wellness incentives
Telehealth access
Dental and vision plans
FSAs/HSAs with company contributions
Pet insurance
Legal services
ID theft protection for peace of mind
Company
GCG
GCG is a global provider of wire, cable, and connectivity products, as well as customized solutions for automated factories, serving diverse sectors including Communications, OEM, Data Centers, Renewable Energy and more.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Steve Maucieri
Chief Executive Officer
Michael Milligan
Chief Financial Officer
Recent News
2025-03-04
Company data provided by crunchbase