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Privia Health · 10 hours ago

Client Success Associate

Columbus, OH

Full-time

Hybrid

Entry Level

$60K/yr - $65K/yr

2+ years exp

Privia Health is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems. The Client Success Associate is responsible for managing a portfolio of clients and providing exceptional account management in the Ohio Market.

Health CareHospitalInformation TechnologyManagement Information SystemsMedicalOutpatient CareWellness

Growth Opportunities

Responsibilities

Work with the Operations Consultant teams to remain closely aligned on supporting markers of success for market clients

Oversee the successful completion of compliance requirements by all needed participants

Collaborate with other Privia teams, both locally and nationally, to drive the success of the clients digital front door presence

Assist with changes, updates, and ongoing issue resolution

Serve as a communication liaison between clients and our internal teams to ensure prompt response, resolution and follow up as needed

Provide top-notch customer service to physician practices to ensure issues are resolved and clients are satisfied

Provide regulate status updates to the Director of Practice Operations via regular operating meetings and one-off communications

Be well versed on Privia’s processes and technology platforms (includes our AthenaHealth EHR and Practice Management platform)

Collaborate with Key stakeholders, both internally and client facing, as it relates to administrative and IT related issue tracking and resolution

Work closely with clients to launch participation in available group purchasing options

Provide key market updates via professional communications to all clients in the portfolio

This individual will also help with projects on an ongoing basis that benefit the broader market, company, and contribute to operational excellence

Leverage available technology platforms for reporting needs, project planning, and providing EMR assistance to clients (schedule template builds, building and generating reports as applicable, ad hoc EMR updates and changes, updating and maintaining project planning software, ensuring CRM accuracy and reporting, and sprint planning)

Qualification

Healthcare experienceTechnical project managementClient serviceEHR knowledgeOrganizational skillsTechnical aptitudeProblem resolutionCommunication skillsCollaborationAttention to detail

Required

2+ years of previous healthcare experience required

Managed multiple projects while providing exceptional client service

Tech Savvy

Must possess reliable transportation

Ability to work with different professional levels of stakeholders to include clinic leadership, providers, and senior market leadership

Must comply with HIPAA rules and regulations

Collaborative, customer-focused and able to create visible value

Bright and analytical. Turns the unknown into knowledge in short order

Able to have honest, difficult conversations with doctors

Skilled in establishing and maintaining effective working relationships with providers, management, clients and staff, in order to gain client trust

Team approach to working with others, ability to perform a variety of duties within any work-day and organizational skills from planning to execution of tasks and projects

Process oriented with the ability to effectively see projects to fruition

Expresses ideas clearly and effectively, motivates the listener to action

Positive attitude toward company, work, clients, management, and team members

Uses a customer-focused approach in dealing with conflict and resolution of problems

Attention to detail, both individually and in the oversight of the team's work products

Ability to work in a very fast-paced and changing work environment

Self-directed and resourceful

Excellent communication and client facing skills

Excellent organizational skills

Technical aptitude

Embodies absolute professionalism despite circumstances