Ellucian · 1 week ago
Director, Application Services (Banner ERP Exp Required, US - Remote)
United States
Full-time
Remote
Director/Executive
7+ years expEllucian is a global market leader in education technology, partnering with over 2,800 customers and serving more than 20 million students. As the Director of Application Services, you will oversee a team providing support for enterprise applications, including the Ellucian Banner ERP system, and lead cross-functional teams to enhance application utilization across the organization.
EducationEnterprise Resource Planning (ERP)Information TechnologySoftware
Responsibilities
Lead administrative and enterprise systems staff, including work assignments, progress reviews, problem resolution, and adherence to quality standards. Provide feedback and guidance where appropriate
Oversee system administration for the Banner ERP and related applications
Act as a proactive, innovative leader, fostering strong customer relationships and guiding modernization efforts
Consult with management on project proposals to define goals, timelines, resources, and staffing needs
Manage projects and resources effectively, using strong project management skills to set priorities, communicate updates, and meet deadlines
Develop and implement change management, communication plans, testing procedures, and documentation for Banner and related systems
Serve as liaison and provide technical support for administrative applications, including configuration and user guidance
Support staff and administration in evaluating, selecting, and maintaining system solutions
Deliver systems analysis, problem-solving, programming, and reporting to ensure efficient use of administrative information systems
Implement quality assurance practices for change and problem management
Evaluate third-party software and hardware for compatibility and usefulness
Plan and manage data storage, archival operations, and maintenance contracts
Assist the site leader in developing policies, procedures, and technical standards for cost-effective system management
Design and implement integration of additional data sources into the Oracle and other databases as needed
Provide leadership and coordination for remote programming and reporting resources
Ensure compliance with evolving federal and state reporting requirements
Train end users and technical staff, mentor analysts, and prepare status reports
Promote communication through regular meetings and status updates
Oversee business analysis and document changes to processes and procedures
Manage ERP support, including Banner environments, upgrades, patches, and special requests
Drive continuous improvement, establish KPIs, and standardize delivery based on up-to-date regulations, industry standards, and best practices
Collaborate with stakeholders to complete ERP projects and implementations, ensuring alignment with institutional objectives
Qualification
Required
7-9 years of related experience and/or training, including at least five years in higher education IT management
Proven leadership experience with a track record of successful system implementations and team management
Strong functional and technical knowledge of Ellucian Banner ERP is required
Solid programming skills and strong project management capabilities required
Broad technical background, including implementation of administrative or academic systems in higher education
Knowledge of industry trends, standards, and higher education core business processes
Excellent verbal and written communication skills; strong interpersonal and stakeholder management abilities
Ability to thrive in a dynamic, fast-paced environment with competing priorities
Demonstrated experience in planning and managing enterprise-wide change initiatives
High degree of professionalism, creativity, and a collaborative, team-oriented approach
Willingness and ability to travel as required by project demands
Preferred
Experience with Ellucian Banner SaaS or other higher education SaaS ERP systems is preferred
PMP certification preferred
Benefits
Comprehensive health coverage: medical, dental, and vision
Flexible time off
Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
401k w/ match & BrightPlan - to help you save for the future
Parental Leave
5 charitable days to support the community that supports us
Telemedicine
Wellness
Headspace Care (mental health)
Wellbeats (virtual fitness classes)
RethinkCare & Wellthy- caregiver support
Diversity and inclusion programs which provide access to internal employee resource groups
Employee referral bonuses to encourage the addition of great new people to the team
We Foster a learning culture with:
Education Assistance Program
Professional development opportunities
Company
Ellucian
Ellucian delivers the software, services, and insights that help your institution thrive.
1001-5000 employees
H1B Sponsorship
Ellucian has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (31)
2024 (27)
2023 (28)
2022 (31)
2021 (33)
2020 (30)
Funding
Current Stage
Late StageTotal Funding
$1.6B2021-06-14Acquired
2020-09-17Debt Financing· $1.6B
Leadership Team
Laura Ipsen
President and CEO
Daniel Greenstein
Chief of Industry Transformation
Recent News
Government Technology US
2026-01-24
Company data provided by crunchbase