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Baptist Health · 9 hours ago

Senior User Experience Specialist - ITIL, Hybrid, Technology and Digital, FT, 08A-4:30P

Boca Raton, FL

Full-time

Hybrid

Mid, Senior Level

$106K/yr - $132K/yr

5+ years exp

Baptist Health is the region’s largest not-for-profit healthcare organization, and they are seeking a Senior User Experience Specialist. This role focuses on aligning the organization’s strategic objectives with operational processes, optimizing business processes, and ensuring technology initiatives support business success.

Hospital & Health Care

H1B Sponsor Likely

Responsibilities

Aligning an organization‘s strategic objectives with its operational processes

Understanding business needs and translating those into business architecture frameworks

Ensuring that technology initiatives support and drive business success

Working closely with business leaders, technology teams, and other stakeholders to optimize business processes and improve the alignment between technology and business goals

Qualification

ITIL certificationBusiness ArchitectureBusiness analysisProcess improvementStakeholder managementCuriosityCommunication skillsLeadership skillsTeam collaboration

Required

Bachelors

Over 4+ years of experience in business analysis, process improvement, or a similar role that enhances organizational efficiency

Experience with ITSM and ITIL certification strongly preferred

Proven expertise in Business Architecture tools and processes

Comprehensive understanding of business architecture principles and methodologies to support strategic objectives

Skilled in business process modeling and aligning business strategies with operational goals

Managing stakeholder relationships to drive successful outcomes

Excellent communication and leadership skills

Ability to effectively translate complex technical concepts into clear, actionable business language for diverse audiences

Ability to develop and present project proposals and design concepts

Curiosity to foster innovation

Humility to thrive as part of a team

Strong commitment to delivering impactful customer experiences in every interaction

Minimum Required Experience: 5 Years

Preferred

Advanced degree (or equivalent combination of education and experience) in Business, Information Systems, or a related field

Familiarity with healthcare payer business processes and strategic planning is highly desirable

Company

Baptist Health

Glassdoor3.8

Baptist Health South Florida is the region’s largest not-for-profit healthcare organization with 12 hospitals, more than 29,000 employees, 4,500 physicians, and 200 outpatient centers, urgent care facilities, and physician practices spanning across Miami-Dade, Monroe, Broward, and Palm Beach counties.

Founded in 1990

Coral Gables, Florida, US

10001+ employees

http://careers.baptisthealth.net

H1B Sponsorship

Baptist Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (3)

2024 (4)

2023 (2)

2022 (3)

2021 (20)

2020 (6)