Joseph's Classic Market · 2 weeks ago
Manager - Front-End & Catering
Palm Beach County, FL
Full-time
Onsite
Entry, Mid Level
$65K/yr - $75K/yr
2+ years expJoseph's Classic Market is seeking a Front-End & Catering Manager to oversee guest experience and front-end operations. The role involves managing the cashier team, ensuring exceptional hospitality, and coordinating catering orders to ensure timely fulfillment.
Retail
Responsibilities
Supervise all front-end operations, including cashiers, baggers, and front desk staff
Ensure accurate register procedures, cash handling, and transaction speed
Monitor staffing levels to prevent long wait times at checkout
Maintain a clean, well-organized checkout and customer service area
Ensure proper functioning of POS systems and registers
Oversee the main phone line, ensuring all calls are answered promptly and professionally
Train staff to answer guest questions, transfer calls, and take messages accurately
Resolve guest issues, complaints, or refund requests quickly and professionally
Manage special requests, product inquiries, and order pickups
Serve as a key point of contact for VIP guests and regular customers
Serve as the lead contact for all catering inquiries and orders
Communicate with guests to confirm catering menus, details, and pickup/delivery logistics
Coordinate with kitchen, deli, and bakery departments for order preparation
Ensure catering orders are accurate, well-presented, and fulfilled on time
Maintain catering calendars, invoices, and order logs
Assist in building seasonal catering menus and promotional packages
Hire, train, and schedule front-end associates and guest service staff
Conduct cashier training on register use, policies, and customer engagement
Coach team on hospitality, communication, and professionalism
Hold daily huddles to align team on priorities, specials, and service goals
Conduct performance evaluations and provide regular feedback
Lead by example in delivering friendly, personalized service
Support store events, tastings, and holiday rushes with front-end coordination
Monitor cleanliness, dress code, and customer interaction standards
Create a warm and welcoming environment from entrance to checkout
Monitor and report daily front-end sales, drawer over/shorts, and returns
Manage gift card sales, catering deposits, and service fees
Submit weekly catering reports and customer feedback to Store Manager
Communicate closely with all department managers to coordinate orders and service
Qualification
Required
Minimum 2 years in customer service or front-end management, preferably in grocery or hospitality
Strong leadership and communication skills
Professional phone etiquette and multitasking ability
POS/register experience and basic computer skills (Excel, email, ordering software)
Ability to stand for long periods and lift up to 25 lbs
Available for flexible scheduling, including weekends and holidays
Preferred
Experience managing catering or event orders is a plus
Benefits
Positive Work Environment
Competitive Pay
Health, Dental and Vision Insurance
401(k) Plan
Paid Time Off & Personal Days
20% Employee Discount
Bonus Programs for Management
Company
Joseph's Classic Market
Joseph's Classic Market is more than just a grocery store; it’s a destination for food enthusiasts who appreciate exceptional quality, personalized service, and a wide variety of flavors.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase