Informatica · 2 weeks ago
Technical Support Architect
United States
Full-time
Remote
Senior Level, Lead/Staff
12+ years expInformatica is seeking a Technical Support Architect who will deliver advanced technical expertise and architectural guidance to resolve complex customer issues. The role involves leading incident resolution, mentoring team members, and ensuring optimal product use through effective solution integration.
AnalyticsBig DataCloud ComputingCloud Data ServicesCyber SecurityData IntegrationData Management
Responsibilities
Lead the swift resolution of high-priority technical issues that significantly impact customer satisfaction and business operations
Guide clients in adopting best practices to integrate and optimize Informatica solutions effectively
Work closely with product management, R&D, and cross-product teams to triage customer bugs, prioritize concerns, and enhance product offerings aligned with customer needs
Plan proactive customer engagements and work on deflecting situations before they become escalated
Anticipate potential issues and engage customers proactively to deflect escalations and strengthen relationships
Oversee the creation and maintenance of comprehensive documentation, knowledge bases, and technical webinars to empower support teams and customers
Acts as a technical lead for a GCS team and ensure support teams have the technical expertise to handle complex issues effectively, mentoring engineers and setting technical standards
Collaborate with management to refine processes affecting both customer interactions and internal support efficiency
Utilize Gen AI and other advanced technologies to provide consistent, high-quality support and enhance customer satisfaction
Qualification
Required
Deep technical expertise in software architecture, system design, and cloud platforms (AWS, Azure, GCP)
Strong problem-solving and root cause analysis abilities to resolve complex, multi-system issues
Excellent communication skills to translate complex technical concepts clearly to customers and internal teams
Customer-focused collaboration experience, working cross-functionally and mentoring technical staff
Understanding of networking, operating systems and security best practices
BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience
Minimum 12+ years of relevant professional experience
Preferred
Experience with Informatica IICS platform would be preferable
Understanding of cloud release and incident management
Company
Informatica
Informatica provides AI-powered cloud data management and integration solutions for enterprises to enable data-driven decisions.
5001-10000 employees
H1B Sponsorship
Informatica has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (121)
2024 (120)
2023 (139)
2022 (182)
2021 (182)
2020 (147)
Funding
Current Stage
Public CompanyTotal Funding
$408M2025-05-27Acquired
2024-11-08Post Ipo Secondary· $408M
1999-04-29IPO
Leadership Team
Amit Walia
Chief Executive Officer
Graeme Thompson
SVP and Chief Information Officer
Recent News
2026-01-11
Company data provided by crunchbase