Higginbotham · 14 hours ago
Captive Claims Advocate
Bossier City, LA
Full-time
Onsite
Mid Level
3+ years expHigginbotham is a company seeking a Captive Claims Advocate who will oversee and manage claims, ensuring timely resolution and facilitating communication between insureds, adjusters, and other parties. The role involves educating clients and agency employees about the claims process and state regulations, while also developing innovative claims resolution processes.
Insurance
Responsibilities
Build relationships with Higginbotham Clients to help in facilitating management of their claims
Manage a diary of assigned claims to be monitored for proactive handling
Tactfully communicate with assigned adjusters to maintain proactive momentum in assigned claims
Maintain familiarity with State specific regulation governing worker’s compensation benefits
Research and become familiar with mitigation programs offered by the various captive programs to help mitigate worker’s compensation claims
Actively educate insured’s on both State specific regulation and mitigation programs offered by the various captive programs while assisting them to implement both
Prepare and provide claim tracking information
Develop and implement innovative claims resolution processes
Assist HIG clients with disputed claims resolutions
Identify areas on processes to eliminate potential E&O claims
Review claims that are declined to identify E&O exposure
Coordination of claims management process to improve customer satisfaction
Participate in claims review process with producers, clients and service department personnel
Provide education of the claims process to agency and client personnel
Manage claim information and review reporting process in Applied EPIC claims system
Receive and review new document claim information; manage notification process
Suspend information and follow up with adjuster to ensure claims has been assigned and is being resolved in a timely manner
Follow up with adjuster and insured to ensure timely resolution of claim and excellent customer service
Continually search for process improvements and/or enhancements to workflow; make recommendations for change where appropriate
Review documents issued by insurance company for accuracy
Respond to client and company requests for action and information on any claims-related matter
Qualification
Required
High School Diploma
Experience handling worker's compensation claims
3+ years of experience in Property & Casualty Claims in a commercial insurance environment
Experience in Claims Management process
Knowledge of Property & Casualty forms and coverages for proper claims reporting
Strong communication skills, both verbal and written
Proficient with Microsoft Excel, Word, PowerPoint, and Outlook
Ability to lift 25 pounds
Repeated use of sight to read documents and computer screens
Repeated use of hearing and speech to communicate on telephone and in person
Repetitive hand movements, such as keyboarding, writing, 10-key
Walking, bending, sitting, reaching and stretching in all directions
Preferred
Bachelor's degree
Applied Epic experience preferred, but knowledge of similar Account Management System (AMS) is acceptable
Adjuster's license
Benefits
Generous employee benefits package which includes a robust wellness program
Employee Ownership Opportunities
Career progression opportunity – the potential for growth within the company
Company
Higginbotham
Higginbotham is a provider of insurance brokerage services to businesses and individuals.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Rusty Reid
Chairman, President & CEO
Andrew Reutter
Chief Financial Officer & Chief Operating Officer
Recent News
2025-12-16
2025-12-10
2025-10-09
Company data provided by crunchbase