Guidehouse · 6 hours ago
ServiceNow Delivery Director
McLean, VA
Full-time
Onsite
Director/Executive
10+ years expGuidehouse is a consulting firm specializing in SaaS, PaaS, and Cloud Consulting, seeking a ServiceNow Delivery Director. The role involves leading ServiceNow implementations, driving business development, and ensuring high-quality delivery of services while mentoring junior team members.
AdviceConsultingManagement Consulting
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Lead and ensure the successful delivery of ServiceNow implementation and support engagements
Drive business development in the sector, including:
Supporting the execution of the segment strategy
Evangelizing ServiceNow platform solutions internally across Defense & Security segments to promote awareness of use cases and client opportunities, and
Supporting pre-sales activities inclusive of leading sales calls and proposal development and client presentations
Support the practice leadership team to develop Sales strategies for growing the practice
Coordinate recruiting efforts to build a team and support growth in sales and high quality, repeatable engagements
Be accountable for ensuring the overall delivery execution quality of ServiceNow platform engagements in the segment providing oversight and governance
Mentor more junior team members in ServiceNow platform best practices and business analysis, project management
Drive revenue of all ServiceNow solution offerings across businesses in the segment, with revenue management expectations of >$5 million in the first year
Build and develop relationship / partnership with segment teams, aligning on sales pursuits, resource capacity and capabilities, and awareness across the industries
Build and develop relationships with ServiceNow Account leads in the D&S segment and support managing joint sales pursuits
Support to develop thought leadership content and marketing material
Maintain awareness of industry best practices and business levers for offerings keeping pace with ServiceNow product evolution within the sector
Qualification
Required
Minimum of 10 years of progressive experience in project management, business analysis, and technology implementation in full life-cycle ServiceNow engagements
A minimum of 5 years of experience with ServiceNow Applications is required, including leading large Client implementation and support engagements
Travel Requirements: Willingness to travel up to 25%
Minimum of 10 years' experience in a large consulting environment
Deep technical understanding of ServiceNow Platform - Expertise with multiple solution areas
Active ServiceNow certifications or ability to achieve relevant certifications upon hire
Expert business development skills as well as managing relationships with both clients and internal stakeholders
Business operations and/or strategic planning experience
Demonstrable skills of managing multiple clients
Exceptional communication and presentation skills
Bachelor's degree required
Experience with Project Management and Agile Scrum or SAFe delivery standards
US Citizenship Required. Ability to obtain Secret+ Clearance
Preferred
Active Secret Clearance
Project Management Professional (PMP) Certified
Agile Scrum or SAFe Agile certified
Prior experience building a ServiceNow practice area or delivery team preferred
Customer-oriented and great at building client relationships
Preferred candidate local to the Washington DC area or willing to relocate
Benefits
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Student Loan PayDown
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Mobility Stipend
Company
Guidehouse
Guidehouse offers consulting services for public and commercial markets with expertise in management, technology, and risk consulting.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$0.75MKey Investors
Mission Daybreak
2023-11-06Acquired
2023-02-16Grant· $0.75M
Leadership Team
Scott McIntyre
Chairman and CEO
Alicia Harkness
Partner
Recent News
Washington Technology
2026-01-09
Washington Technology
2025-11-20
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