Benchmark Hospitality at DU · 1 month ago
Hotel Assistant Front Office Manager
Deloitte Hotel & Conference Center, Westlake, TX 76262
Full-time
Onsite
Entry, Mid Level
1+ years expBenchmark Hospitality at Deloitte University is dedicated to creating exceptional guest experiences and fostering a supportive work environment. The Assistant Front Office Manager will oversee all aspects of the Front Office operation, ensuring customer satisfaction, financial performance, and employee relations while acting as Manager on Duty to address guest and operational issues.
Hospitality
Responsibilities
Responsible for recruiting, interviewing, training, coaching, discipline and conducting performance appraisals for direct reports. Also responsible for creating schedules and approving employees’ time, time off and shift changes
Assign, train, support and direct the staff to carry out the basic operation of their roles to give the maximum efficiency and performance, maintaining the policy and standards of the property
Coach, develop and provide feedback to the staff for the continued growth in their current and future positions within our company
Will serve as Benchmark Manager on Duty for the hotel and resolve all guest issues. Responsible as lead on hotel emergency procedures include guest injuries, evacuations, and other emergency incidents
Assist with department purchasing, maintaining consistent availability of all products and supplies
Ensure all labor and other expenses are kept within budgeted guidelines
As necessary, establish new standards to provide customers with the highest quality of service through close communication with leadership and recommend areas in need of improvement
Assist with weekly/monthly inventories, with timely reporting to Leadership and Accounting
Qualification
Required
Supervising experience required
One year's experience in the hospitality industry required, preferably in the Front Office operations of a hotel
Strong computer skills. Proficient in Microsoft Excel and Outlook. Microsoft Teams, Word, PowerPoint, and OneNote experience are desirable
Proficient with a Hotel Property Management System required. Infor experience desirable
Texas Driver's License with good driving record required
Over 21 years of age for vehicle driving insurance purposes
Benefits
Comprehensive health insurance
Retirement plans
Paid time off
On-site wellness programs
Local discounts
Employee rates on hotel stays
Leadership and Career development programs
10 days of holiday pay
Up to 14 Vacation & Sick days per year
Weekly pay
Eligible for Medical Insurance and other awesome benefits within 30 days of employment
Employer matching 401k
Tuition Reimbursement
Free parking on-site
Free uniforms and we will clean them
Benchmark Hospitality hotel discounts
Company
Benchmark Hospitality at DU
Benchmark Hospitality is a hospitality management company that manages over 50 properties across the USA and international.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase