Park Community Credit Union · 4 weeks ago
Telephone Banking Rep (eBranch)
Louisville, KY
Full-time
Hybrid
New Grad, Entry Level
$20.50/hr - $21.28/hr
0+ years expPark Community Credit Union is Kentucky’s largest Community Development Financial Institution (CDFI) Credit Union, focused on empowering communities and fostering belonging. The eTeam Service Representative is responsible for assisting members with their telephone and electronic correspondence requests, answering product questions, processing transactions, and identifying cross-sell opportunities.
BankingCreditFinancial Services
Responsibilities
While meeting the service standards for the credit union, assist members and potential members with their telephone and electronic correspondence requests; answer questions about products and services and resolve problems that are within their authority to resolve; provide applications as requested; refer problems that are beyond their authority to their supervisor, along with their recommendations. Process Remote Contact requests in the same fashion as answering and handling telephone requests/issues. Identify cross-sell opportunities and cross-sell services to members. Maintain action log as required for review
Perform transactions related to ATM/Debit Card programs including ordering cards and placing blocks per credit union guidelines. Provide information regarding these transactions and resolve issues that are within authority. Refer issues not withing authority to manager. Provide information on remote services
Maintain knowledge of all products and services offered. Follow all security policies and report suspicious activity to manager
Maintain member account information on computer system
Assure that appropriate records are maintained
Willingly assist other departments as needed
Performs other duties as assigned
Qualification
Required
Six months to two years of similar or related experience
Equivalent to a high school education
Good listening and telephone skills
A significant level of trust and diplomacy is required, in addition to normal courtesy and tact
Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature
Work may involve motivating or influencing others
Fostering sound relationships with other entities (companies and/or individuals) becomes necessary
Benefits
25 Flex days that would allow working remotely.
Company
Park Community Credit Union
Park Community is Kentucky’s largest Community Development Financial Institution (CDFI) Credit Union, a mission driven organization owned by our members that exists to empower communities, fuel dreams, and cultivate belonging.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jim Spradlin
PRESIDENT / CEO
Kaye Hall
CFO
Recent News
2024-04-26
2024-04-26
Company data provided by crunchbase