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ARC by ChargeItSpot · 3 weeks ago

Manager, Client Success

Philadelphia, PA

Full-time

Hybrid

Mid Level

ARC by ChargeItSpot is a device management solution company focused on improving productivity for frontline workers. They are seeking a Manager, Client Success to oversee and expand client accounts, requiring strong communication, strategic thinking, and a cross-functional approach to enhance the client experience.

Consumer ElectronicsMobileRetailRetail Technology

Responsibilities

The MCS must be comfortable extrapolating valuable insights and compelling stories from large sets of data

On that note, the MCS must be comfortable creating interesting presentations (PowerPoint, Keynote, Prezi, etc.) and ready to speak comfortably in front of groups of executives

The MCS should be an organized and efficient communicator— bonus points for a pristine inbox. The MCS will be responsible for responding to client emails quickly and thoroughly

While the MCS position is based out of the Philadelphia office, the candidate must be willing to occasionally break out of the city of brotherly love to visit clients in other markets. The MCS should expect to travel one to two times a month in 2–3-day intervals

As a member of the Client Success team, you will need to be self-motivated, highly organized, and ready to tackle new tasks quickly and efficiently. This is a cross-functional role that will interface with all aspects of our organization from Sales to Operations, Engineering, Product and Customer Support. You must possess a unique blend of business and technical savvy, a big-picture vision and the drive to turn that vision into reality

The MCS must be able to observe, think critically and innovate. ChargeItSpot is a startup, so we expect all team members to contribute to make our business better and help us grow

Qualification

Data analyticsClient relationship managementPresentation skillsOrganizational skillsCreative thinkingMultitaskingWork ethicAttention to detailCommunication skills