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Rose International · 1 day ago

IT - Business Process Specialist

Fairfield, CA

Full-time

Hybrid

Entry, Mid Level

$50/hr - $55/hr

2+ years exp

Rose International is a company in the utility industry seeking an IT - Business Process Specialist. This role is responsible for ensuring the effective operation, improvement, and delivery of IT network systems and business processes while acting as a liaison between technical teams and business stakeholders.

Human ResourcesInformation TechnologyOutsourcingProject ManagementStaffing Agency

Growth Opportunities

No H1B

Responsibilities

Network Operations & Incident Management

Perform data analysis

Apply run-book procedures and technical skills to resolve incidents, escalating as needed

Manage incident, problem, and change management processes, including ticketing, notifications, and technical bridges

Perform data analysis, trending, and root cause analysis for network and application issues

Implement and support upgrades, maintenance, and continuous improvement initiatives for network operations

Document problems, solutions, and process improvements for future reference

Process Improvement & Standards Management

Analyze, design, and optimize business processes, identifying gaps and opportunities for improvement

Develop, implement, and maintain enterprise standards, policies, and procedures

Facilitate cross-functional project teams and lead process improvement initiatives

Develop and track metrics for process performance and improvement

Provide consultation and training on process improvement methodologies (e.g., Lean Six Sigma, ITIL)

Conduct benchmarking, cost/benefit analysis, and best practice research

Product Ownership & Delivery-

Act as the primary liaison between stakeholders, technical teams, and end-users

Lead projects of varying complexity, ensuring alignment with business needs and technical integrity

Provide product feedback and customer insights to support development and continuous improvement

Build and maintain relationships to act as a customer proxy and influence outcomes

Leadership & Collaboration

Mentor and coach team members, fostering a culture of engagement, learning, and innovation

Lead or participate in special projects, audits, compliance, and remediation efforts

Communicate effectively with all levels of the organization, including senior leadership

Qualification

AgileProgram managementProcess improvementLean Six SigmaITIL certificationCCNAMicrosoft OfficeData analysisCommunication skillsLeadership skills

Required

High School Diploma/GED or equivalent experience

Minimum: 2+ years of relevant experience in IT network operations, business process improvement, or product ownership

Preferred

Bachelor's degree in information technology, Business, Engineering, or related field; Master's degree preferred for advanced roles

Agile Certification, Lean Six Sigma (Green Belt or higher), ITIL certification, CCNA or other relevant networking certifications, Project Management Institute (PMI) certification, CompTIA A+, or equivalent

Experience in Agile environments, ticket management systems, and large-scale or enterprise-wide projects