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BakerHostetler · 19 hours ago

Administration Operations Analyst

Columbus, OH

Full-time

Onsite

Mid, Senior Level

$70K/yr - $80K/yr

5+ years exp

BakerHostetler is a professional services firm seeking an Administrative Operations Analyst. This role is responsible for overseeing daily operations of administrative applications, ensuring efficiency and compliance, while providing actionable insights to senior management.

Responsibilities

Manage daily operations of administrative applications provided by third party vendors

Troubleshoot identified issues with third party vendors and users to ensure prompt resolution

Partner with cross-functional teams to support business operations across the firm

Provide prompt and effective communication with external vendors and internal stakeholders

Help incorporate tools and systems from completed administration projects into ongoing operations

Ensure smooth execution of workflows and adherence to established procedures

Create and deliver regular reports for senior management

Collect, organize, and analyze operational data to identify inefficiencies and trends

Recommend process improvements based on data-driven insights

Monitor contract compliance and ensure adherence to terms

Manage contract lifecycle, including renewals and documentation

Create and maintain procedure documents to support operational consistency

Develop and maintain Standard Operating Procedures (SOPs) for all administration workflows

Ensure compliance with internal policies

Track and monitor operational KPIs and process performance

Recommend corrective actions to improve efficiency and effectiveness

Qualification

Data analysisMicrosoft Office SuiteContract managementPerformance monitoringProject managementAnalytical skillsClient service orientationInterpersonal communicationOrganizational skillsProblem-solving

Required

Bachelor's degree with 5+ years of related experience; or equivalent combination of education and experience

Strong analytical skills with proficiency in data analysis and reporting tools

Demonstrated proficiency in Microsoft Office Suite including Teams, Share Point, Excel, PowerPoint, Outlook and Word

Ability to speak effectively with all levels of clients and professional and support staff

Interpersonal communication skills necessary to maintain effective relationships with partners, attorneys, clients and staff

Ability to effectively and promptly respond to common inquiries or complaints from all levels of professional and support staff, clients, regulatory agencies, or members of the business community

Ability to read and interpret documents such as operating instructions, procedure manuals, general business periodicals, professional journals, technical procedures, governmental regulations, financial reports, and legal documents

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Ability to calculate figures and amounts such as discounts, proportions, percentages, area and circumference

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

Ability to deal with problems involving several concrete variables in standardized situations

Ability to define problems, collect data, establish facts and draw valid conclusions

Ability to interpret an extensive variety of instructions and deal with several abstract and concrete variables

Exhibit independent thinking and decision making

Ability to think strategically, develop tactics and execute pragmatically

Demonstrated ability to multi-task and be detail-oriented with strong organizational skills

Strong analytical and communication skills both oral and written

Excellent organizational and planning skills with ability to prioritize multiple tasks and projects to meet deadlines

Outstanding creativity; flexibility and persistence; motivation and energy with the ability to work with little supervision and collaborate with other members of the team

Ability to work overtime when needed

Work occasionally requires more than 40 hours per week to perform the essential duties of the position

A tolerance for uncertainty and an ability to prioritize and complete simultaneous projects with minimal supervision

Strong project management skills

Project and team management experience with attention to detail and a willingness to “roll up sleeves” and operate at whatever level is needed to accomplish tasks

Thorough understanding of technologies that can be applied to firm operations and enhance working efficiency

Ability to work in a fast-paced environment with strict deadlines

Ability to exercise discretion with confidential and sensitive information

Must be able to perform essential duties of the position with time constraints and interruptions

A strong client service approach and team orientation

Demonstrate good judgment, tact, and flexibility under pressure in a mixed-matrix environment with many stakeholders and potentially competing priorities

Preferred

Prior experience working in a fast-paced environment is desirable

Professional services or law firm experience is preferred

Demonstrated ability to use legal and financial research systems is desirable

Benefits

Group health

Dental and vision insurance

Paid holidays (11 days)

401(k) plan

Parental leave

Family care program

Wellness program

Life and accident insurance

Short and long-term disability

Company

BakerHostetler

Recognized as one of the top firms for client service and quality of legal services, BakerHostetler is a leading law firm that helps clients around the world address their most complex and critical business and regulatory issues.

Founded in 1916

Washington, D.C., US

1001-5000 employees