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Mainsail Lodging & Development · 2 hours ago

Front Desk Host

Naples, FL

Full-time

Onsite

New Grad, Entry Level

Mainsail Lodging & Development is seeking an enthusiastic Front Desk Host to provide exceptional customer service at the Innovation Hotel. The role involves managing guest interactions, showcasing hotel amenities, and ensuring a hospitable experience for all guests.

HospitalityReal Estate

Responsibilities

Ability to interact with guests by providing exceptional customer service and share hotel knowledge using personalization such as using the guest name

Responsible to know all functions to showcase the hotel and the hotel’s unique story to each guest

Assign and escort guest to rooms according to their preferences paying attention to those nonverbal cues that make each experience memorable

Process mobile arrivals and execute flawless service in remote check in area

Ability to engage and navigate high tech amenities and applications

Collect and verify methods of payment, produce room keys for all guests ensuring guest confidentiality throughout their stay and beyond

Serve as a concierge by providing local information for shopping, dining, and recreational destinations. Be prepared to assist guests in setting up reservations or tours in the area

Assist with guest luggage and receive, store, and deliver both luggage and mail

Respond to guest inquiries

Follow scheduled shifts and follow break and lunch requirements

Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications

Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette

Develop and maintain positive working relationships with others

Report any suspicious activity or unusual items in room

Report any irregular behavior from guests in public areas and or in room

Ability to take initiative and handle assignments with limited supervision

Follow all hotel policies and procedures as outlined in the team member handbook

Maintain cleanliness and order of work area