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Capital Region Water · 3 weeks ago

Customer Service Representative- Accounts Specialist I

Harrisburg, PA

Full-time

Onsite

Entry Level

2+ years exp

Capital Region Water is always looking for talented, energetic, and hard-working employees that want to serve their community. The Customer Service Representative - Accounts Specialist I is responsible for handling customer account inquiries and providing assistance regarding various account-related matters.

Health CareWaste ManagementWaterWater Purification

Growth Opportunities

Responsibilities

This position is responsible for interaction with the customers, primarily in response to customer account inquiries with regard to rate fees, account status, system operations, consumption rates, billing cycles, operating procedures, balances due and payment schedules, etc

Work involves use of a computer, phone, copy/scanner/fax, calculator in addition to other office equipment. Duties are typically performed from 8am to 4:30pm but there may be occasions that the employee may be required to work evenings, weekends and holidays

Qualification

Customer service proficiencyPayment processingProblem solvingBilingual English/SpanishGeneral collection knowledgeReport preparationOffice practices knowledgeEffective listening

Required

2 or more years involving accounting and/or record keeping, or equivalent combination of training and/or experience

Demonstrated proficiency in handling customer calls and transactions

Demonstrated proficiency in overcoming objections, payment processing, late charge calculations, handling upset customers, general collection knowledge

Demonstrated proficiency promoting positive customer relationships

Problem solving skills to include identifying customer concerns and providing a solution

Demonstrated proficiency with listening skills to understand and take action for problem resolution

Thorough understanding of Fair Debt Collection Act

Ability to prepare effective oral and written reports and make recommendations

Ability to operate calculators and knowledge of general office practices

Effective listening and reasoning skills

High School or equivalent