Rosewood Mansion on Turtle Creek · 1 day ago
Host/Hostess
Dallas, TX
Full-time
Onsite
New Grad, Entry Level
0+ years expRosewood Mansion on Turtle Creek is a luxury hotel, and they are seeking a Host/Hostess to ensure the smooth operation of the restaurant. The role involves greeting guests, managing reservations, and maintaining cleanliness and service standards in the dining area.
Hospitality
Responsibilities
Maintain complete knowledge of and comply with all departmental policies, service procedures and standards
Ensure that standards are maintained at a superior level on a daily basis
Maintain complete knowledge of: Scheduled daily activities and in-house groups
Daily housecount
Hotel extension numbers
Beeper number/radios carried by hotel personnel
Hours of operation of each outlet, ambiance, menu selections and price range
Features and services provided by the hotel
Maintain complete knowledge of all menu items, specials, 86'd items, liquor brands, beers and non-alcoholic selections available in the restaurant
Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving
Maintain complete knowledge of table/seat/station numbers, proper table set-ups, room capacity, hours of operation, price range and dress code of the restaurant
Maintain complete knowledge of correct maintenance and use of equipment; use equipment only as intended
Maintain complete knowledge and comply with all departmental policies and service procedures
Prepare station chart and assign stations to staff following departmental procedures
Set up Host(ess) station with necessary supplies; maintain cleanliness at all times. Report shortages to Supervisor
Inspect condition and cleanliness of menus and wine lists; ensure designated amounts are available. Update menus and wine lists as changes occur
Inspect the restaurant environment and entrance area, ensuring that all standards are met; rectify any deficiencies; maintain cleanliness at all times
Place newspapers in designated areas for breakfast as specified in departmental procedures
Inspect tables and stations, ensuring that all set-ups meet the department standards. Check throughout meal period. Relay deficiencies to respective personnel and follow up on corrections
Guide the Servers and Server Assistant in table set-up needs to ensure optimum service to guests
Answer restaurant telephone courteously and efficiently as specified in departmental standards
Take, record and confirm restaurant reservations/cancellations as specified in departmental standards
Maintain positive guest relations at all times
Greet and acknowledge all arriving guests, however busy and whatever time of day
Escort guests to tables and assist in seating at tables; present menus and extend congenialities in accordance to department guidelines
Anticipate guest needs and respond promptly
Accommodate all requests for information courteously
Communicate V.I.P. arrivals and special requests to designated personnel for follow up
Handle guest complaints by following the six step procedures and ensuring guest satisfaction
Monitor and ensure that all aspects of service conform to departmental standards. Notify respective personnel for problems to be corrected
Extend courteous departures as guests leave the restaurant
Ensure tables are cleaned and reset according to standards
Complete closing duties as assigned
Oversee all aspects of restaurant during absence of Manager and/or Supervisor
Legibly document pertinent information in restaurant logbook
Be familiar with operation of P.O.S. system and manual system procedures
Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow employees
All other duties as required
Qualification
Required
Minimum six months' experience in a similar position, preferably with a luxury or ultra-luxury restaurant
Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data
Ability to communicate (verbal and written) in English with co-workers, guests and management
Have a warm, friendly and hospitable personality
Working knowledge of MS Word, Excel
Knowledge of PMS and hotel point of sales systems
Ability to stand for prolonged periods of time
Ability to multi-task
Good organizational skills
Required to speak, read and write English
Must be able to endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, lift up to 20 pounds, and satisfactorily communicate with guests and co-workers to their understanding
Preferred
Fluency in other languages
Company
Rosewood Mansion on Turtle Creek
One of the most romantic hotels in Dallas, Rosewood Mansion on Turtle Creek® retains the intimate ambience of the private residence it once was.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase