Celigo · 1 week ago
Senior Account Manager
United States
Full-time
Remote
Mid, Senior Level
$85K/yr - $100K/yr
5+ years expCeligo is a modern Integration and Automation Platform (iPaaS) on a mission to simplify how companies integrate, automate, and optimize processes. The Senior Account Manager will manage and expand the customer base, ensuring high levels of customer satisfaction and driving revenue growth through upselling and renewals.
Cloud ComputingData IntegrationInformation TechnologyPaaSSaaSSoftware
Responsibilities
Develop and maintain strong, long-lasting relationships with accounts. Act as the primary point of contact for customers, addressing their needs and ensuring their satisfaction with Celigo’s solutions. Conduct regular check-ins and business reviews with customers to assess their needs and identify growth opportunities. Customer-centric mindset that prioritizes the needs, preferences, and satisfaction of customers in all actions and decisions. It involves understanding customer needs, providing exceptional service, and striving to exceed customer expectations in all interactions
Ability to identify opportunities for growth within existing accounts, to meet or exceed sales targets, and drive revenue through upselling, cross-selling, and renewals. This includes developing and executing strategic account plans, narratives, and creative solutions that build engagement and trust
Identify opportunities for growth within existing accounts. Develop and execute account plans to achieve sales targets and increase account value. Build a framework based on input and other data that secures a meaningful opportunity to show value to the customer in leveraging the platform
Understand customers' business processes and needs. Be attuned and use empathy to zero in on specific needs. Provide expert guidance on how Celigo’s solutions can address their challenges and improve their operations. Also act as a customer advocate within Celigo, ensuring that their needs are understood and addressed. Champion their success stories internally and externally
Manage the contract renewal process, ensuring high renewal rates and customer retention. Proactively address any issues that may impact customer satisfaction and retention, and negotiate renewal terms to align with both customer and company goals
The ability to work effectively in a team-oriented environment, collaborating with internal teams such as Customer Success, Product, Support, and Finance to ensure a seamless customer experience. Provide feedback to help improve our products and services
Maintain accurate account records and track key metrics. Leverage tools like Salesforce and Clari to provide regular reports on account status, forecasts, and customer feedback to management. This involves strong analytical and problem-solving abilities to maintain accurate account records, track key metrics, and provide insightful reports on account status and customer feedback. This also includes thinking strategically and proactively to identify opportunities for improvement and advocating for customer needs within the organization
Deliver on assigned net-new revenue, retention, and churn goals assigned on an individual basis
Qualification
Required
5+ years of experience in account management, sales, or a related field, preferably within the technology or SaaS industry
Proven track record of meeting or exceeding sales targets and driving revenue growth
Excellent verbal and written communication skills
Demonstrated ability to understand customer needs and build strong relationships
Strong analytical and problem-solving skills
Ability to work effectively in a team-oriented environment and collaborate with cross-functional teams
Strong Salesforce skills
Preferred
Familiarity with Clari (or related software) and understanding of integration solutions or related technology is a plus
Benefits
Three weeks of vacation (starting year one)
Wellness days and holidays to recharge
Parental leave and a generous benefits package
Monthly tech stipend
Recognition and career development opportunities
Company
Celigo
Celigo is the AI-driven integration platform(iPaaS) that allows applications to work together for both IT and business users.
501-1000 employees
H1B Sponsorship
Celigo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (6)
2023 (7)
2022 (6)
2021 (6)
2020 (8)
Funding
Current Stage
Late StageTotal Funding
$80.25MKey Investors
OMERS Growth EquityNewSpringTVC Capital
2021-12-08Series C· $48M
2019-10-07Series B· $20M
2016-01-16Series A· $12.25M
Leadership Team
Jan Arendtsz
CEO & Founder
Scott Henderson
Co-founder and CTO
Recent News
Company data provided by crunchbase