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Leapsome · 3 weeks ago

Customer Care Representative/Product Support Specialist - North America

New York

Full-time

Hybrid

New Grad, Entry Level

$80K/yr - $88K/yr

Leapsome is an AI-powered people platform revolutionizing HR for modern teams, and they are seeking a Customer Care Representative/Product Support Specialist to join their North America Customer Care team in New York. The role involves delivering best-in-class support for technical issues, hosting webinars, and contributing to scalable internal processes.

Human ResourcesInformation TechnologyInternetSaaSSoftware

Responsibilities

Delivering best in class support for all technical issues our users may face

Hosting webinars and office hours

Contributing to make our internal processes and -structures scalable

Enabling our Product Team to gain a better understanding of the user experience

Qualification

Customer supportTechnical troubleshootingWebinars hostingQuality assuranceEmpathyCuriosity about AITeam collaborationAdaptability

Required

You have a university degree and work experience in a customer-facing role in startup and/or tech-related environments

You quickly understand new tools and troubleshoot even complex technical problems efficiently and proficiently

Genuine curiosity about AI and new technologies, with an eagerness to learn how they can enhance customer experience

You clearly communicate solutions to customers, showing empathy and patience, and you are dedicated to providing excellent service

You work effectively with team members and share knowledge

You prioritize tasks and resolve issues within set timelines and quickly adapt to changes in products and workflows

You are passionate about the future of work and continuous learning, and you want to join us in building an exceptional team and company to have a real impact

You can strongly identify with our company values

Preferred

Experience with quality assurance in customer service and compliance monitoring is a plus

Benefits

Impact: Become part of a fast-growing scale-up taking over the People Performance & Enablement space by making work fulfilling for more than two million people by 2025

Teammates: Join a diverse and international team of talented, smart, and kind people

Feedback and recognition: We value feedback exchange and celebrating successes — big and small

Hybrid model: Enjoy our hybrid model by working from home or in our office (2 days per week) with a comfortable work-from-home budget

Flexible work: Experience a work-life balance with flexible hours and the option of working remotely within the USA for up to 2 months per year

Vacation: Take 30 vacation days every year, plus public holidays

Parental leave: Up to 6 weeks of 100% paid parental leave and an additional 6 weeks of paid leave for the birthing parent

Competitive package: Competitive salary, benefits, and a pre-IPO equity package

Financial wellness: Employer-sponsored 401(k), plus access to Origin, a financial wellness tool for your financial planning, advising, and support

Health care: Robust medical, dental, vision, and life and disability insurance plans. Additional perks include One Medical, telehealth services, and access for employees and dependents to a healthcare advocacy team.

Mental health: Access to 1:1 therapy sessions via our mental health partner, plus company workshops and learning pathways on topics like mindfulness and digital wellness

Wellness: Stay active and healthy with our company-sponsored wellness benefits

Learning and development: Develop your skills with a $2,000 annual development budget and dedicated time for learning

Commuter benefits