Incode · 3 days ago
Account Manager (North America)
United States
Full-time
Remote
Senior Level
7+ years expIncode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online. As a Senior Account Manager for the NAM Region, you will manage and expand relationships with key clients, driving revenue growth and ensuring long-term customer success.
BiometricsFinTechIdentity ManagementPaymentsSoftware
Responsibilities
Own and manage a portfolio of high-value enterprise and mid-market accounts in the NAM region
Develop and execute strategic account growth plans that ensure strong customer retention and revenue expansion
Identify cross-sell and upsell opportunities, positioning additional solutions to meet evolving customer needs
Build and maintain deep relationships with key stakeholders, acting as a trusted advisor and strategic partner
Ensure seamless contract renewals by proactively addressing customer needs and mitigating risks
Serve as the primary point of contact for clients, ensuring a smooth post-sales experience and ongoing satisfaction
Conduct regular business reviews with customers to showcase value, identify opportunities, and reinforce ROI
Partner closely with Customer Success and Technical Support teams to resolve issues and drive adoption
Advocate for customer needs internally, influencing product development and feature enhancements
Drive revenue growth by achieving and exceeding retention and expansion targets
Leverage data-driven insights to monitor account health, optimize engagement, and prevent churn
Collaborate with Marketing, Sales, and Product teams to develop tailored strategies for customer success
Track key performance indicators (KPIs), including Net Revenue Retention (NRR), Gross Revenue Retention (GRR), and customer satisfaction scores
Stay ahead of industry trends in IDV, fraud prevention, cybersecurity, and fintech to provide valuable insights to clients
Develop a deep understanding of customer business models, regulatory challenges, and market dynamics
Represent Incode at industry events, conferences, and networking opportunities
Qualification
Required
7+ years of experience in enterprise or mid-market account management, ideally within SaaS, IDV, FinTech, or Cybersecurity sectors
Proven track record of managing and expanding significant accounts in the NAM region with a focus on revenue growth and long-term relationships
Strong ability to build executive-level relationships and drive strategic partnerships
Experience managing complex sales cycles, negotiations, and contract renewals
Hands-on experience with CRM platforms (Salesforce) and account management tools
Strong analytical skills, with a data-driven approach to account performance and revenue forecasting
Excellent communication, presentation, and negotiation skills
Ability to thrive in a fast-paced, high-growth environment
Benefits
Flexible Working Hours & Workplace
Open Vacation Policy
Company
Incode
Power trust for the AI era.
501-1000 employees
H1B Sponsorship
Incode has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (5)
2023 (8)
2022 (5)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$257.05MKey Investors
DILA Capital
2021-12-07Series B· $220M
2021-03-24Series A· $25M
2019-10-24Seed· $10M
Leadership Team
Ricardo Amper
Founder & CEO
Recent News
BiometricUpdate.com
2025-12-18
Company data provided by crunchbase