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Cotality · 3 weeks ago

Senior Client Success Manager, Real Estate Solutions

United States

Full-time

Remote

Mid, Senior Level

$92K/yr - $114K/yr

4+ years exp

Cotality is a company focused on enhancing the property industry through innovative solutions. The Senior Client Success Manager will act as a strategic partner for clients in the Real Estate sector, driving loyalty and aligning services with business goals while managing a high-impact portfolio.

Property InsuranceReal EstateSoftware

Responsibilities

Act as a business partner for a diverse portfolio of clients, overseeing everything from day-to-day operations and high-level strategy meetings to contract negotiations and renewals

Represent the client’s interests internally, providing actionable feedback to our operations and product teams to drive service enhancements and platform innovation

Drive retention and expansion by deeply understanding your clients' business models, fee structures, and technical needs. You will spearhead growth strategies to ensure clients are leveraging the full power of our ecosystem. Work hand-in-hand with a partner sales person on each account to sell new product offerings within the client strategy

Identify potential account risks before they escalate, navigating internal business lines and product expertise to deliver swift, high-impact resolutions

Mentor and support the broader account management team, sharing market insights and contributing to a culture of continuous improvement and business growth

Ensure all accounts meet rigorous compliance standards while maintaining a high bar for communication and transparency

Represent our company at industry events and client on-site events. Meet with clients in-person, as needed, for strategic reviews, new product demos and negotiations

Qualification

Real Estate expertiseClient relationship managementStrategic negotiationAnalytical skillsSalesforce proficiencyCustomer serviceMicrosoft OfficeCommunication skillsProject management

Required

Proven experience managing complex accounts within the Real Estate, MLS, or Association landscapes

A track record of successfully negotiating renewals and understanding the MLS technology landscape

The ability to translate volume and revenue statistics into growth opportunities and satisfied partnerships

A natural ability to build rapport, influence stakeholders, and communicate complex technical or contractual details with clarity

Bachelor's Degree or equivalent work experience

1-3 years related experience in client success, account management and/or sales Required

3-5 years of Real Estate technology industry experience required. Experience with MLS/Associations preferred

Ability to work independently, must have good judgment, proven success working in a matrix environment, strong influencing skills and executive presence

Strong verbal and written communication skills, exceptional phone demeanor

Ability to focus on goals and develop a work plan that produces desired results

Detail oriented and ability to multi-task

Results driven and persistent

Excellent customer service and relationship building skills

Proficient in Microsoft Office, including Power Point and Excel skills

Organizational and project management skills

Able to thrive in a fast-paced environment