Salesforce · 2 weeks ago
Technical Support Engineer - Agentforce / Data360
Seattle, WA
Full-time
Hybrid
Entry, Mid Level
$88K/yr - $121K/yr
2+ years expSalesforce is the #1 AI CRM, where humans with agents drive customer success together. They are looking for ambitious teammates to join their cutting-edge support team as a Technical Support Engineer, where you will manage complex technical issues and ensure outstanding customer experiences in a fast-paced environment.
Agentic AIArtificial Intelligence (AI)Cloud ComputingCRMSaaSSales EnablementSoftware
Responsibilities
Own the Solution: Manage and resolve complex technical issues across the cutting-edge Salesforce AI CRM ecosystem
Deliver Excellence: Provide outstanding customer experiences through clear, professional communication in a fast-paced, client-focused environment
Unlimited Learning: Access unparalleled opportunities for career advancement and deep technical mastery of the Salesforce Platform
Pioneer the Agentic Era of CRM: Serve as a technical frontrunner and expert, staying ahead of emerging AI and automation capabilities to proactively support the future of our #1 AI CRM platform
Manage the Complete Customer Journey: Own the end-to-end technical support experience for enterprise clients, ensuring seamless and successful resolution
Drive Critical Issue Resolution: Oversee and coordinate the rapid resolution of critical technical and business-impacting issues, ensuring prompt and complete problem-solving
Investigate and Prioritize Complex Cases: Effectively research, document, and prioritize customer-reported issues, expertly utilizing internal tools and engaging escalation teams while managing time efficiently in a dynamic environment
Advocate for Product Refinement: Collaborate closely with Product Engineering teams to identify product gaps, champion the 'Voice of the Customer,' and drive product refinements that elevate the overall customer experience
Achieve Exceptional Satisfaction: Proactively exceed customer expectations and enhance the overall support experience, resulting in consistently high customer satisfaction scores
Cultivate Technical Expertise: Continuously develop and maintain deep technical expertise within assigned areas of product functionality to effectively guide and assist customers
Provide Platform Guidance: Offer expert feature explanations and provide guidance on Sales/Service Cloud best practices and standard methodologies
Contribute to Team Knowledge: Act as a subject matter expert and provide peer mentorship and support through the team's Swarming framework
Enable the Support Ecosystem: Create and maintain high-quality knowledge base materials focused on increasing operational efficiency and empowering the broader support community
Qualification
Required
2+ years work experience in Technical Support equivalent technical position
Excellent written and verbal communication skills
Experience with Database concepts, Data management (RDBMS), and SQL
Understanding of internet technologies: firewalls, web servers, proxy servers, etc
Experience in Software Product Engineering, Software Programming (e.g., Apex, Python, JavaScript), Big Data, Snowflake, Redshift, or working with Salesforce Data360, Agentforce, Sales Cloud, Service Cloud or any of the Salesforce Platform product offerings
Proficient in HTML, CSS, and JavaScript with a background in web development best practices
Experience working with and solving problems in a variety of internet browsers, i.e. Chrome, Safari, etc
Demonstrated skill in Customer Support or Customer Service in a customer-facing role
Ability to effectively prioritize and advance customer issues, as required
Ability to multi-task and perform effectively under pressure
Degree or equivalent experience required. Experience evaluated based on the strengths you'll need for the role (e.g. proven behaviors in previous jobs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
Preferred
Familiarity with core Generative AI concepts, including Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), and prompt engineering/tuning, to effectively support our AI-driven features
The ability to debug customer issues remotely leveraging troubleshooting tools such as Chrome DevTools and Curl
Familiar with GIT, CLI, Web Development lifecycles, API consumption, and Time Complexity (Big-O Notation)
Clear comprehension of one or more Service Cloud products (Case Management, Agent Workspace, Service Process Automation, Web-to-case, Omnichannel Routing)
Understanding of Debug/HAR files, how to capture and read them
Experience working with scripting languages and Web Architecture Principles
Salesforce Certifications: Certified Administrator (ADM201 Certified)
Benefits
Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program
Company
Salesforce
Salesforce is a cloud-based software company that provides customer relationship management software and applications.
10001+ employees
H1B Sponsorship
Salesforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1883)
2024 (2296)
2023 (1850)
2022 (2849)
2021 (2124)
2020 (1960)
Funding
Current Stage
Public CompanyTotal Funding
$65.38MKey Investors
Starboard ValueEmergence CapitalHalsey Minor
2022-10-18Post Ipo Equity
2004-06-23IPO
2003-01-01Series Unknown· $1M
Leadership Team
Arundhati Bhattacharya
Chairman & Ceo Salesforce India
Marc Benioff
Chair & CEO
Recent News
2026-01-08
Company data provided by crunchbase