Environmental Enhancements, Inc. · 2 weeks ago
Client Relations Manager
Sterling, VA
Full-time
Onsite
Mid Level
$70K/yr - $70K/yr
3+ years expEnvironmental Enhancements, Inc. is a company focused on landscaping, and they are seeking a Landscape Client Relations Manager to cultivate connections and enhance client satisfaction. The role involves maintaining relationships with clients, managing CRM software, and ensuring job specifications are met while coordinating with production and operations teams.
Home and GardenHome ServicesLandscapingLighting
Responsibilities
Maintains and updates CRM software daily re: notes, points of contact, phone conversations, etc
Assist in the development and implementation of the company's sales protocol
Tracks upcoming jobs to bid with existing clients
Closes sale and coordinates job specifics with production
Interfaces with client and ensures that all of client’s concerns are addressed in a timely and professional manner
Continuedly informs and updates client as to job progress or lack thereof
Interfaces with company Operation Manager to ensure client's expectations are met and that jobs are kept on schedule and on budget
Ensures that vendor invoice pricing is accurate and as bid
Assist in the development, implementation, and achievements of the company's annual budget
Assists in the development and implementation of the company's new business development plan
Conduct monthly walk-throughs, identifies and documents any/ all discrepancies
Ensure all company quality standards are met
Maintains updated contracts for all clients in assigned portfolio
Qualification
Required
High level of confidence and comfort ability with mobile technology and computers is a MUST
Must be thoroughly familiar with designing all aspects of landscape construction to include: site analysis, grading, drainage, plant selection and placement, hardscape, water features, lighting, etc
Plant identification and care; including disease, pruning, and insect ID experience
Customer Service Experience required; understand how to create a great experience with the client
Able to conduct a thorough site analysis
Proficient in or able to learn customer relationship management software, and our estimating software
Able to analyze drainage and grading requirements
Excellent communication skills
Self- motivate and Goal Oriented
Punctual and detail-oriented
A problem solver with quick ability for flexibility
A class “C” drivers license with 3+ years of safe driving experience
Benefits
401K plan with matching
Commission Pay
Paid Time Off
Company Paid Life Insurance
Supplemental Life Insurance available
Medical, Dental, Vision Insurance
Profit Sharing
Weekly Pay
Company
Environmental Enhancements, Inc.
YOUR TRUSTED LANDSCAPING COMPANY Founded in 2001, we are a landscaping company that provides a full range of environmentally-friendly landscaping services to commercial property managers and homeowners in the DC metro area.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Fred Peratt
Head Coach/Owner
Company data provided by crunchbase