Crypto Trade Support Associate jobs in United States
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E*TRADE from Morgan Stanley ยท 2 weeks ago

Crypto Trade Support Associate

positionBaltimore, Maryland, United States of America
timeFull-time
remoteOnsite
seniorityEntry Level
money$51K/yr - $83K/yr
date1+ years exp

E*TRADE from Morgan Stanley is seeking a Crypto Trade Support Associate to manage the post trade lifecycle, reconciliations, and client service for crypto products. The role focuses on safeguarding client experience and firm risk by executing procedures and coordinating across various teams.

BankingFinanceFinancial Services

Responsibilities

Oversee the full post trade lifecycle for crypto transactions, including monitoring, break resolution, and trade adjustments/cancellations
Maintain accurate booking and audit trails in line with WM Operations standards
Process and track crypto deposits and withdrawals, validate on chain confirmations, and resolve asset recovery issues
Perform daily reconciliations between Zero Hash and E*TRADE systems, investigating and resolving discrepancies promptly
Manage Tier 3 client service cases escalated from the Client Service Center, ensuring timely resolution and clear documentation
Act as liaison with internal teams and vendor partners for complex inquiries and operational issues
Adhere to documented procedures and control frameworks; escalate incidents and partner with Risk/Compliance on governance requirements
Support business continuity activities and confirm operational readiness during BCP events
Collaborate with WM Operations, Client Service, Risk, Technology, and Finance teams; serve as operational point of contact for vendor interactions
Participate in coverage rotations, including overnight monitoring and holiday/weekend support as scheduled

Qualification

Trade Support ExperienceAnalytical SkillsExcel ProficiencyBlockchain ExposureSalesforce KnowledgeOperational ReportingControls MindsetClear CommunicationTeam Collaboration

Required

Bachelor's degree (Finance, Business, Operations, or related) or equivalent practical experience
1-3 years in trade support, operations, or reconciliation (crypto, FX, listed derivatives, or securities)
Strong analytical skills with a controls mindset; demonstrated ability to investigate breaks and resolve exceptions under time pressure
Clear written/verbal communication; comfort engaging cross functional teams and documenting outcomes
Proficiency in Excel and case/ticketing tools; familiarity with vendor portals and operational reporting

Preferred

Exposure to blockchain/on chain transactions, custody/wallet concepts, and crypto data structures
Experience with Salesforce case management; knowledge of Power BI/Alteryx for process insight/automation (a plus)
Background in Trade Support disciplines (e.g., trade adjustments, reconciliations, money movement, and outage support)

Benefits

Medical
Prescription Drug
Dental
Vision
Health Savings Account
Dependent Day Care Savings Account
Life Insurance
Disability and Other Insurance Plans
Paid Time Off (including Sick Leave consistent with state and local law, Parental Leave and 20 Vacation Days annually)
10 Paid Holidays
401(k)
Short/Long Term Disability

Company

E*TRADE from Morgan Stanley

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E*TRADE from Morgan Stanley is a pioneer in the online brokerage industry.
dateFounded in 1982
location
Arlington, Virginia, USA
people-size1001-5000 employees
web-link
https://us.etrade.com/home

Funding

Current Stage
Public Company
Total Funding
unknown
2020-02-20Acquired
1996-08-16IPO

Leadership Team

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Julia Miller
Director and Customer Marketing
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Recent News

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Company data provided by crunchbase