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CSH Housing Solutions · 2 weeks ago

Information Technology Support Specialist

New York, NY

Full-time

Hybrid

Senior Level

$85K/yr - $96K/yr

5+ years exp

CSH Housing Solutions is dedicated to supporting vulnerable communities by providing housing and essential services. They are seeking an Information Technology Support Specialist to deliver technical support, manage systems administration, and ensure the reliability of hardware and software resources, particularly within Microsoft 365 and Azure environments.

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Responsibilities

Assist staff with troubleshooting and resolving problems related to computers, printers, mobile devices, and network connectivity. This includes diagnosing hardware failures, software malfunctions, and network disruptions to ensure minimal downtime

Address and fix problems with Office 365 applications such as Outlook, Word, Excel, and Teams. This involves managing email configurations, resolving synchronization issues, and ensuring seamless access to cloud-based services

Educate staff on how to effectively use Office 365 applications and services. Conduct training sessions, create user guides, and offer one-on-one support to help users maximize the benefits of Office 365

Set up and configure new hardware, including desktops, laptops, and peripherals. Install and update software applications, ensuring they are properly licensed and compatible with existing systems. Perform regular maintenance to keep all IT equipment in optimal working conditions

Create and manage user accounts, assign appropriate permissions, and ensure secure access to Office 365 resources. This includes setting up email accounts, configuring user profiles, and managing group memberships

Regularly check system performance metrics to identify and address potential issues before they impact users. This includes monitoring server health, network traffic, and application performance to maintain a stable IT environment

Maintain detailed records of all support requests, including the nature of the issue, steps taken to resolve it, and the final outcome. Use a ticketing system to track and prioritize support tasks, ensuring timely and efficient resolution of user problems

Manage virtual networks, storage solutions, and compute resources in Azure, ensuring scalability, security, and optimal performance throughout the enterprise environment

Ensure alignment with enterprise architecture, data governance standards, and long-term collaboration goals. While the Administrative Coordination department manages daily operations such as site creation and user support, this role is responsible for system configuration, permission frameworks, workflow architecture, and integration with other Microsoft 365 tools. Collaborate cross-functionally to optimize SharePoint for organizational efficiency and scalability

Work closely with colleagues to develop and deploy new IT solutions that enhance productivity and security. Participate in team meetings, share knowledge, and contribute to the continuous improvement of IT processes and practices

Qualification

Office 365CybersecurityTroubleshootingActive DirectoryNetworking protocolsRelevant certificationsCommunication skillsInterpersonal skillsProblem-solving

Required

A minimum of 5 years of proven experience as an IT Support Technician or in a similar role

Strong knowledge of Office 365 applications and related technologies

Proficiency in troubleshooting hardware, software, and network issues

Solid knowledge of firewalls, switches, Windows servers, web servers, and Active Directory

Understanding of VoIP phones, computer systems, and software deployment

Strong understanding of cybersecurity principles and best practices

Understanding of networking protocols (TCP/IP, DNS, HTTP/HTTPS) and common cyber threats (malware, phishing, DDoS, etc.)

Experience with security tools and technologies (e.g., firewalls, intrusion detection systems)

Commitment to the philosophy and mission of CSH

Develop constructive and cooperative working relationships with others and maintain them over time

Ability to get ideas accepted and to guide a group or individual to accomplish the task

Experience thriving in an innovative and entrepreneurial environment focusing on identifying and solving problems and contributing continuous improvements in our project functions

A commitment to continuous learning, curiosity, and being a strong listener, welcoming special projects and seeking ways to contribute to CSH's overall business functions in support of our mission

Strong verbal and written communication skills, facilitation and training, active listening, and the ability to communicate and present to diverse audiences

Excellent interpersonal, judgement and decision-making skills, and a commitment to confidentiality and discretion

The ability to prioritize tasks and to delegate them when appropriate

Ability and willingness to (occasionally) participate in events outside the workday schedule

Must be available to work evenings and weekends

Occasional national travel is required (e.g., conferences, team meetings, trainings)

Ability to use Adobe and Microsoft 365 suite of applications (e.g., Word, Excel, Outlook, SharePoint, Teams, etc.)

Familiarity with business and financial software (e.g., NetSuite, Databasics, Zoom)

Ability to communicate with people outside the organization, representing the organization to customers, the public and other external sources, in person, in writing or by telephone

Ability to actively listen to what others are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times

Ability to provide information to supervisors, co-workers and represent the organization to customers, the public and other external sources, in person, in writing or by telephone

Ensure all operations comply with relevant laws, regulations, and company policies

Identify potential risks and develop mitigation strategies