Savaria Patient Care · 4 hours ago
Field Service Technician
Boston, MA
Full-time
Onsite
Entry Level
2+ years expSavaria Patient Care is a division of Savaria Corporation, a global leader in accessibility and patient care products. The Field Service Technician will provide preventative maintenance and repair services at customer locations, ensuring positive customer relationships and adherence to health and safety regulations.
ManufacturingMedical DeviceSupply Chain Management
Responsibilities
Provide service to customers in accordance with Savaria Patient Care’s terms and conditions
Establish and maintain positive relationships with customers and Savaria Patient Care’s employees
Accurately identifies customer expectations and needs and recommend products and services based on observed customer needs
Participate in all training programs and demonstrate the ability to apply knowledge and concepts obtained from these training programs
Prepare and submit accurate reports on time
Maintain expenses and required inventory in accordance with Savaria Patient Care’s guidelines
Comply with all Savaria Patient Care, customer, and government Health and Safety regulations
Responsible for regular maintenance and cleanliness of vehicle
Accountable for maintaining vehicle inventory, tool inventory and good condition of tools provided
Commitment to providing superior customer service
On occasion and as required, assist with training new hires via job shadowing and demonstration of tasks
Other duties as required
Qualification
Required
High school diploma
2-4 years' experience or training in technical support role or technical repair role in the biomedical device field or equivalent field is an asset
Ability to read, analyze and interpret documents such as safety rules, operating and maintenance instructions, technical procedures, government regulations and procedural manuals
Ability to write reports and correspondence
Ability to speak effectively before groups of customers or employees of the organization
Ability to operate and navigate a mobile phone (Android/IOS), PC and/or tablet (Microsoft OS)
Ability to navigate, complete, and save Adobe PDF fillable forms
Competency with Windows and Microsoft Office applications required (Word, Excel)
OSHA 10 Hour Certification required within 90 days of onboarding (paid by employer)
Valid driver's license in good standing
Must be able to pass routine background checks
The employee may frequently stand, walk, stoop, kneel or crouch during shift
Employee will be required to regularly climb ladders (minimum 8 feet) and safely carry up to 26lbs. lift motors up and down ladders
Employee must be able to occasionally lift 23lbs. and use mechanical assistance to lift weights in excess of OSHA regulated allowable amounts
Travel to customer locations within assigned territory
This position works in an environment with moderate to loud noise levels
This position may be required to enter acute and long-term care rooms subject to infection control precaution procedures
Preferred
Previous experience in the health care industry is an asset
OSHA 30 Hour Certification preferred
Benefits
OSHA 10 Hour Certification required within 90 days of onboarding (paid by employer)
PPE training and equipment will be provided by the company.
Company
Savaria Patient Care
Savaria Patient Care provides products designed for safe patient movement and positive outcomes for long-term care, hospital settings and homecare environments.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase